Health & Wellness Patient Access Coordinator I

ARUP Laboratories Career•Salt Lake City, UT

23h

About The Position

The Health and Wellness Patient Access Coordinator is ARUP Health and Wellness department’s first line of communication and coordination with patients, employees and visitors. This individual is responsible for providing a positive, helpful, service-oriented approach during all interactions. Triages phone calls and in-person requests, schedules appointments, and manages EHR lists and templates for the department. About ARUP : ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Responsibilities

Provides exceptional customer service to patients, employees and visitors
Triages incoming phone calls and electronic health record (EHR) messages to appropriately meet patient needs.
Schedules appointments with providers, medical assistants, nurses and laboratory as needed.
Manages Health and Wellness employee daily schedules, responding to changes and workload.
Proficient with departmental EHR beyond patient scheduling. This includes but is not limited to managing hospital account registration and patient work que lists, missing registration reports, MyChart utilization/ verification, daily appointment reports and patient lists.
Creates EHR templates for providers, nurses and laboratory
Creates new employee and patient charts, communicates with supervisors regarding occupational health requirements for employees, manages new employee check-in and follow-up appointments
Manages internal and external medical record requests
Liaison between Health and Wellness and Safety department for workplace injury appointment coordination and medical record acquisition
Maintains lobby and front desk cleanliness and organization and ensures patients are assisted in a timely manner
Performs other clerical and administrative duties as assigned.
Other duties as assigned.