Health & Wellness and Client Voice Coordinator

International Rescue Committee•Dallas, TX

2d•$29 - $31•Hybrid

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC Background: The Health & Wellness Department at the IRC in Dallas ensures that refugees, asylees, SIVs, trafficking survivors and other immigrants with unique, emergency and/or long-term needs have the support necessary to integrate into their new communities and become self-sufficient. Health & Wellness services include but are not limited to case management assistance, emergency food distribution, nutrition education, wellness support groups and workshops, and individual counseling. Scope of Work: The Health and Wellness Coordinator oversees a portfolio of administrative projects aimed at supporting and building the capacity of programs within the Dallas office’s Health & Wellness Department, which include food security, mental health and extended case management. This position will primarily work closely with Health and Wellness Program Manager and department staff, rather than clients, to develop tools and resources that contribute to the continuous improvement of Health and Wellness programming as well as the department’s strategic growth.

Requirements

Undergraduate degree OR comparable work experience, ideally in the field of health, communication, human services, non-profit administration, project management or other related field.
Fluency in English, both spoken and written; fluency in other language(s) spoken by client populations a plus but not required.
Outstanding communication, goal-setting and analytical problem-solving skills.
Self-starter with demonstrated ability to multi-task, prioritize duties and manage time effectively in a fast-paced environment.
Attention to detail and accuracy in work product.
Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age.
Strong proficiency with navigating computers, Windows, Android, Microsoft 365 Suite and other basic software tools; ability to use the internet and other digital tools for data entry, document preparation, research, and problem-solving purposes.

Nice To Haves

Experience or education in International Studies, strongly preferred.
2-5 years of relevant professional work experience in a related field.
Lived experience with displacement or the immigration system OR previous experience working with immigrants and refugees.
Prior experience and/or strong interest in project management, program administration and design, and trauma-informed practice.

Responsibilities

Propose, design and implement initiatives that improve the experience of staff, clients and community partners with Health & Wellness programming
Support the Health & Wellness Program Manager with program design, development and evaluation; maintain project timelines and plans for assigned tasks
Identify and cultivate strategic community relationships to promote Health & Wellness programs’ visibility, outreach and access to resources alongside Health and Wellness Program Manager
Represent the department in internal meetings; represent the IRC in external meetings with stakeholders and partners
Train and manage department and interns, as needed, in accordance with IRC’s People Manager Standards
Participate in departmental interviews and onboarding processes for new staff
Other duties, as required
Collaborate with and support office program leadership on client satisfaction, core indicator, and feedback efforts, including but not limited to focus group discussions and surveys.
Understand from clients their preferred ways to engage and provide feedback mechanisms.
Support program staff to develop feedback action plans, including:
Provide insight to clients and community members regarding how information was used and the outcome
Present client engagement and feedback information to leadership at a regular cadence
Support as needed with coordinating additional actions, including internal and external referrals
Support client input and collaboration into discussions with external partners
Support local Refugee Voices programming, a platform to, equip, and partner with former refugees and other New Americans to mobilize in order to advocate, tell their story, develop leadership, volunteer, or take other actions in support of other refugees and refugee programs in the United States.
Stay connected to and proactively engage with local refugee and diaspora communities and raise community issues to office leadership.
Actively participate in RAI’s Client and Community Engagement working group and community of practice.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.