Health, Wellness and Benefits Manager

Citizens Bank•Johnston, RI

3d•$114,042 - $150,000•Hybrid

About The Position

We are seeking a Benefits and Well-being Manager who combines expertise in employee benefits administration with a passion for holistic health and wellness programs. This role is ideal for a strategic thinker who can connect benefits offerings to broader well-being outcomes, leveraging data and technology to enhance the colleague experience and support organizational goals. The successful candidate will manage day-to-day benefits operations including compliance, vendor relations, and colleague inquiries and escalations while designing and delivering impactful wellness initiatives that address physical, emotional, and financial health. This position requires strong analytical skills, the ability to interpret complex data, and proficiency with HRIS systems and AI tools to drive informed decisions and continuous improvement. Ideal Candidate Profile: Passion for colleague health well-being and a deep understanding of how benefits support physical, emotional, and financial health. Excellent communication skills, with the ability to influence and engage stakeholders at all levels. Experience with benefits administration platforms, data visualization tools, and HRIS systems. Understanding of global benefits operations and compliance, particularly in India Strong analytical skills with a talent for translating complex data into actionable insights. Demonstrated ability to leverage AI tools, including Microsoft Copilot and other intelligent platforms, to streamline benefits administration, enhance data-driven decision-making, and improve employee experience.

Requirements

Bachelor’s in Human Resources, Business Administration, Finance, or related field required
Previous experience in health and welfare benefits administration
Experience with outsourced benefits vendors and HRIS systems (Oracle and UKG)
Strong knowledge of COBRA, ERISA, HIPAA, ACA
Proficiency in Excel and PowerPoint
Excellent problem-solving and communication skills

Responsibilities

Oversee day-to-day benefit administration processes including eligibility files, benefit case management, annual benefits enrollment preparation, testing, and communications.
Assist with colleague inquires, new hire orientations, and specific business line benefit requests
Maintain and update Summary Plan Descriptions (SPDs) and Summary of Benefits Coverages (SBCs).
Design and execute comprehensive wellness programs including physical, mental, emotional, and financial well-being.
Collaborate with internal stakeholders (HR, L&D, DEI, Properties, Events, Health and Safety, amongst others) and external vendors to deliver impactful benefits and well-being initiatives.
Ensure adherence to ACA, COBRA, HIPAA, FMLA, ERISA, IRS, and DOL regulations.
Support Affordable Care Act (ACA) reporting and non-discrimination testing.
Monitor vendor performance and recommend process improvements.
Participate in the Request for Proposal (RFP) process
Ability to interpret claims data, colleague benefits and well-being engagement metrics, and vendor performance indicators to support strategic decision-making.
Support audits involving healthcare costs and claims data.
Support benchmarking efforts to evaluate existing plans to identify cost-effective enhancements.
Participate in financial analysis to identify cost-reduction opportunities.