Health & Wealth Analyst III

ADP•Tempe, AZ

19d

About The Position

This position supports and drives transformation and change initiatives for ADP TotalSource's HR and Benefit products and services. Provides HR and Benefits solutions by process re-engineering and technology infusions handling all aspects of a project's life cycle.

Requirements

Bachelor's and/or Master's Degree or equivalent experience
Minimum of 5 years directly related experience in Client Services, HR or Benefits

Nice To Haves

PMP, PHR, SPHR, or CEBS Certification preferred
Strong knowledge of federal, state, and local laws pertaining to HR and Benefits Administration.
Strong analytical and problem solving skills.
Ability to interact with all levels of an organization. Ability to build internal and external relationships and provide excellent customer service.
Ability to prepare written documentation, both in terms of process documentation and training materials.

Responsibilities

Designs, develops and implements procedural changes geared at improving productivity, quality levels and client satisfaction in support of ADP TotalSource's HR - Benefits Products and Services.
Enables standardization, centralization and off shoring efforts in the support of margin expansion initiatives while maintaining the highest degree of customer and field focus in delivery.
Facilitates and leads implementation timelines defined in accordance with business goals.
Provides reporting and associated analytics/ visibility to management stakeholders in support of decision making.
Maintains current knowledge of evolving HR and Benefit legislations.
Proposes new procedures and processes to enhance the delivery of HR and Benefit products and services.
Designs, develops and implements system changes to the ADP TotalSource enterprise platforms to support business objectives.
Leads formulation of business requirements in collaboration with internal stakeholders and collaborates with system resources to help support implementation within defined timelines.
Responds to project risk factors and issues related to delivery..
Effectively takes initiative from discovery, design and testing to implementation, validation and post-production activities.
Applies consistent standard methodologies and effectively communicates to executive and leadership stakeholders.
Highlights risk factors or project issues as they become known.
Serves as a system/process subject matter expert and escalation point for operational and field units.
Delivers HR and Benefit products and services according to Service Level Agreements.
Provides a high level of quality service to clients, employees, vendors and associates.
Identifies discrepancies and follows up to resolve.
Resolves escalated issues through problem solving, ownership and follow through.
Performs other related duties as assigned.