Health Unit Coordinator - 8 HV Cardiac Procedural Medicine

UNC Health•Raleigh, NC

13d•$17 - $24•Onsite

About The Position

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Location: UNC Health REX, Heart and Vascular Hospital, 8th Floor Department: Cardiac Procedural/Cardiac Medicine Intermediate Care Unit (ICU) Position Type: Full-time Position Overview: Are you passionate about customer service and patient safety? Do you have a strong interest in healthcare and want to make a difference in the lives of patients? We are looking for a dedicated Health Unit Coordinator to join our team on the 8th Floor of the Heart and Vascular Hospital at UNC Health REX . As a Health Unit Coordinator, you will play a vital role in patient care coordination and ensuring the efficient flow of operations on our unit. The Cardiac Procedural/Cardiac Medicine Intermediate Care Unit is a 24-bed unit that provides specialized care to adult and geriatric patients with complex cardiac conditions. Our patients include individuals recovering from pre- and post-cardiac and vascular interventions, heart attacks, heart failure, dysrhythmias, and medical patients with significant cardiac histories. You will support a multidisciplinary team of healthcare professionals who are committed to providing high-quality, compassionate care to those in need. Key Responsibilities: Coordinate Patient Flow : Manage and organize the unit's daily operations, ensuring smooth patient throughput and timely care delivery. Customer Service : Provide excellent service to patients, families, and visitors by serving as the primary point of contact for inquiries, addressing concerns, and ensuring a positive hospital experience. Support Clinical Staff : Assist with patient admissions, discharges, and transfers. Ensure all necessary documentation is completed and up-to-date, including patient charts and medical records. Patient Safety and Monitoring : Support unit safety protocols by ensuring that patient rooms are properly equipped with bedside monitors, computers, and scanners to support complex cardiac care. Communication and Coordination : Act as a liaison between healthcare providers, patients, and families, facilitating communication and ensuring that patient care needs are met. Administrative Tasks : Perform routine clerical duties such as filing, typing, answering phones, and coordinating patient services. Why UNC Health REX? Commitment to Excellence : Join a top-rated healthcare organization known for providing outstanding care to the communities we serve. Collaborative Environment : Be part of a supportive, multidisciplinary team that values patient care, innovation, and continuous learning. Growth and Development : UNC Health offers opportunities for training, advancement, and professional development within the healthcare industry. Comprehensive Benefits : Enjoy competitive salary and benefits, including health insurance, retirement plans, and employee wellness programs. If you're ready to contribute to an exceptional healthcare team and make a difference in the lives of cardiac patients, we encourage you to apply! Summary: Provides clerical and administrative support to the nursing staff of an inpatient medical unit. Work is performed in accordance with UNC Healthcare policies and procedures under the direction of a nurse manager

Requirements

High School diploma or GED
One (1) year of clerical or customer service experience preferred.

Responsibilities

Ensures that services outlined on orders are communicated in a timely manner to appropriate staff in the work unit and throughout the hospital in accordance with UNCHCS policies.
Follows up in accordance with established procedure.
Transcribes physician orders based on priority and order type.
Ensures that physician orders are accurately conveyed to the servicing departments in a timely manner.
Reviews orders for logic, clarity, and completeness to ensure that orders are consistent with established procedures and policy.
Brings inconsistencies to the attention of clinical practitioners.
Coordinates return appointments for patients.
Uses multiple hospital support tools, including transportation-tracking system, pager system, Intranet.
Sends and receives items via tube system.
Uses clinical software and support materials such as armbands, signs, labels, MAR, Kardex, and printed requisitions.
Maintains patient chart in complete and accurate universal chart order, files in appropriate sections, and ensures all forms contain appropriate patient identification.
Processes charts appropriately for admission, transfer, diagnostic/operative procedures, discharge, and death.
Orders office or patient care supplies within budget constraints and maintains inventories of unit supplies and equipment.
Maintains unit communications equipment including printer, mobile laptop computers, and fax.
Conducts unit audits, safety checks, and routine maintenance of office equipment.
Functions as a clerical resource in the nursing unit and is thus knowledgeable about hospital policies and procedures.
Ensures that the nursing unit is clean and orderly.
Performs other general office support duties as required.
Supports the healthcare team with information and administrative support.
Answers and directs telephone calls from visitors, staff, and patients.
Answers patients' call system.
Relays messages for patients, families, physicians, nurses, and other staff from multiple departments.
Maintains confidentiality of all patient information.
Creates and maintains electronic documents in MS Office