Health Unit Coordinator – Med/Surg & Observation

Cleveland Clinic • Grosse Pointe, MI

2d • Onsite

About The Position

Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world. South Pointe Hospital’s 7th Floor Med/Surg and Observation Unit focuses on healing and surgery while providing comprehensive care and services to adults with a wide variety of diagnoses, such as chest pain, stomach pain, or generalized weakness. With such variety, no two days are the same, but you will be surrounded every day by a team of long-standing caregivers who welcome you with open arms. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care. A caregiver in this position works nights from 7:00 p.m. – 7:30 a.m. with every other weekend and holiday requirements.

Requirements

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework

Nice To Haves

• College degree
• Microsoft Office experience

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees