Health Unit Coordinator

Regions Hospital & RHSC•Saint Paul, MN

About The Position

Regions Hospital is hiring a friendly, organized, and adaptable individual to join the Cardiovascular Intensive Care unit as a Health Unit Coordinator (HUC)! This twelve-bed unit works with medical and surgical cardiothoracic and vascular patients who have experienced acute cardiac and vascular events such as myocardial infarction, undergone open-heart surgery, and those requiring surgical or interventional strategies to restore circulation. Individuals who are hired into this role receive a weeklong training about the electronic health system and how to use it effectively to ensure they can be that partner for good and help us maintain our vision of providing excellent patient experiences. Taking on the role as a Health Unit Coordinator you will use your communication and critical-thinking skills to support the nursing staff and create a welcoming environment for patients and visitors. As a Health Unit Coordinator, you serve as the first person of contact on the unit and will be responsible for providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing. In addition to customer service, this position simultaneously performs clerical/receptionist functions on a patient unit which includes but are not limited to, organizing, and maintaining unit supplies necessary for daily activities, preparing and maintaining patient records, preforming data entry into the electronic system, acting as a resource to medical staff regarding hospital protocols and communicating between staff, patients, families, care providers, and between the unit and other hospital departments. This position works under the supervision of the nurse manager/ charge nurse. Work Schedule/FTE: .8 FTE (32 hours per two week pay period) working the evening shift (3pm-11:30pm). This position does require you work every other weekend and holiday.

Requirements

Minimum of 1 year clerical or healthcare experience or recent (within 1 year) graduate of a clerical/healthcare training program.
Skill and ability to demonstrate exceptional customer service.
Ability to respond patiently and effectively to questions asked by patients, family, providers and staff.
Ability to communicate effectively and work cooperatively with patients, visitors and coworkers
Proficient computer skills.
Ability to use office equipment
Ability to set priorities and manage time effectively
Consistently demonstrates attention to detail in completing tasks, ensuring accuracy and preventing errors to maintain high-quality outcomes.

Nice To Haves

High school diploma or equivalent
Completion of a HUC or related healthcare education program
Previous experience using an electronic medical record
Knowledge of medical terminology
Demonstrates understanding of patient rights and privacy

Responsibilities

Providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing.
Organizing, and maintaining unit supplies necessary for daily activities
Preparing and maintaining patient records
Preforming data entry into the electronic system
Acting as a resource to medical staff regarding hospital protocols
Communicating between staff, patients, families, care providers, and between the unit and other hospital departments.

Benefits

This position is eligible for medical insurance, dental insurance, 401K with a match, disability insurance, paid time-off, and tuition reimbursement.
Benefits take effect on an employee’s first day of employment.
Aside from traditional benefits, Regions Hospital offers a range of non-traditional benefits to all employees such as an employee health clinic, on-site fitness center, a 24/7 employee assistance program to assist employees with a range of topics, book clubs, and an employee resiliency center.

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