Health Unit Coordinator - Emergency Department

Trinity Health•Grand Rapids, MI

11h•Onsite

About The Position

Provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. This is a highly visible position and requires a professional presence. Provides outstanding communication and problem solving skills, serves as a key team member in coordinating workflow, data and communications for the department. Involved in patient flow management, patient data and order entry, charge capture and revenue management, low level troubleshooting for computer devices, and providing patients, physicians, and other customers with a “Something More” experience.

Requirements

High School diploma or equivalent.
Knowledge of medical terminology.
Strong customer service and interpersonal skills.
Ability to manage interruptions while maintaining excellent customer focus.
Well developed communication skills, both written and oral.

Nice To Haves

One year of college course or higher level training preferred.
Health Unit Coordinator Certification preferred.

Responsibilities

Providing strong customer service to patients, families, visitors and colleagues in a professional and helpful manner.
Assists with unit flow coordination (answering phones, call lights, all administrative assignments related to patient care/unit operations).
Understands and proficiently uses all computer programs.
Medical record and data management.
Troubleshoots low level computer issues and coordinators with appropriate departments as needed for assistance.

Benefits

Magnet designated facility with active shared decision making councils.
We continuously strive to improve outcomes and provide exceptional experiences for our patients, staff, and community.
Comprehensive benefit packages available including medical, dental, vision, paid time off, 403B and education assistance.

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