About the position
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. The Health Unit Coordinator (HUC) facilitates the efficient functioning of a patient care unit by performing receptionist and clerical/non-clinical support activities. The Health Unit Coordinator has knowledge of age-specific needs of the patient population.
Responsibilities
- Working effectively with the team/work group to accomplish daily team/unit tasks.
- Supports the patient care environment by communicating clearly, courteously and effectively.
- Provides prompt, courteous communication to patients, visitors and personnel.
- Keeps the Admitting office informed of patient activity on the unit through the Hospital information system.
- Communicates with the Environmental and Nutritional Services to ensure appropriate activities occur.
- Utilizes computer access appropriately for lab, diagnostics, etc.
- Answers the intercom and telephone with UCMC standard timeframes.
- Facilitates interdepartmental communication by providing information to appropriate clinicians.
- Provides clerical/non-clinical support for the provision with patient services under the supervision of the nursing management.
- Assembles the patient chart with appropriate forms according to policy.
- Prepares charts for patients scheduled for the operating room, special studies/therapies, transfer or discharge.
- Maintains presence at clerical stations and arranges coverage for short absences.
- Performs audit of and follow-up on missing medical record documents.
- Assists with retrieving information for clinicians via EPIC and other clinical information systems.
Requirements
- High school diploma or equivalent required.
- 1-2 years equivalent customer service experience.
- Takes initiative on tasks with minimal supervision; self-starter.
- Demonstrated excellent interpersonal communications skills both written and verbal required.
- Demonstrated excellent computer skills with Microsoft Software packages, including Word, Excel, Outlook and database management.
- Demonstrated time management skills and ability to handle multiple tasks in a demanding environment are essential.
- Knowledge of medical terminology preferred.
- Completes yearly mandatory unit specific, hospital and safety education.
- BLS (if not certified at hire, can receive training during orientation).
Nice-to-haves
- HUC education from college or vocational school preferred.
