Health Unit Coordinator - General Surgery

InterMed PA • Portland, ME

113d

About The Position

The position involves answering incoming telephone calls to the pod as a backup to the CA pod point, scheduling patients for all routine appointments, follow-ups, and ancillary appointments. The role includes assisting clinical staff with surgery scheduling, obtaining referrals and prior authorizations for surgeries and in-office procedures, and completing necessary forms for patient appointments. The individual will maintain up-to-date pod paperwork, assist with manual faxing and scanning of urgent paperwork, and monitor and prioritize encounters and actions from the pod admin bucket. Additionally, the role requires monitoring automated confirmation calls and updating the EMR, generating and mailing patient letters, and serving as a resource to clinical staff and providers with administrative needs.

Requirements

• High school graduate
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors
• Ability to work independently and accurately
• Ability to work well in a busy environment

Responsibilities

• Answer incoming telephone calls to the pod as backup to the CA pod point
• Schedule patients for all routine appointments, follow-ups, and ancillary appointments
• Assist clinical staff on surgery scheduling
• Obtain referrals and prior authorizations for surgeries and in-office procedures
• Complete forms necessary for patient appointments (including printing, assembling, and mailing patient packets)
• Maintain up-to-date pod paperwork (patient education, ABNs, etc.)
• Assist with manual faxing and scanning of urgent paperwork as needed
• Monitor and prioritize encounters and actions from pod admin bucket
• Monitor automated confirmation calls and update EMR
• Generate and mail patient letters (no show, unable to reach, overdue, out of work/school, lab results for patients not on the portal, etc.)
• Serve as a resource to clinical staff and providers with administrative needs
• Clean the pod
• Monitor administrative supplies in the pod
• Troubleshoot telehealth visits with physicians and patients
• Obtain outside records as needed (hospital notes, labs, imaging, new patient records, etc.) and communicate directly with HIM
• Utilize EPIC read-only access to complete real-time tasks
• Create and tee up TE for outpatient discharges to the direct CAs
• Initiate call to pharmacy to confirm if PAs are needed
• Reschedule patients for providers out of the office (vacation, sick days, etc.)
• Check patients out as capacity allows and follow up with any patient who did not check out from their appointment if necessary
• Print specimen labels, AWVs, and visit summaries
• Fax notes to outside specialists

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED