Health Unit Coordinator - Emergency Department

Mayo Clinic • Phoenix, AZ

132d

About The Position

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs. During the selection process you will participate in a virtual (pre-recorded) interview that you can complete at your convenience. During the virtual interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question — Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps as appropriate.

Requirements

• High school diploma or equivalent required.
• Basic knowledge of computer systems and strong keyboarding skills required.
• Minimum of one year working experience in a medical environment preferred.
• Knowledge of basic medical terminology preferred.
• Outstanding customer service, interpersonal and organizational skills.
• Availability to work flexible hours including days, evenings, nights, weekends and holidays.

Nice To Haves

• Successful completion of HUC post-secondary program or HUC Certification preferred.
• Preferred proficiency of computer skills.
• Working knowledge with EHR systems, EPIC preferred.
• Prior HUC experience preferred.

Responsibilities

• Provide organizational, receptionist, and clerical support to patient care units and the health care team.
• Monitor and order supplies.
• Promptly answer patient call lights and elevate patient needs to nursing staff.
• Assist the care team with managing orders in the electronic health record (EHR).
• Communicate effectively with patients, visitors, and facility staff.
• Function as a resource to members of the health care team.
• Participate in continuous improvement activities.
• Anticipate and respond to team requests and patient needs.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED