Health Unit Coordinator - Emergency Department (ED)

Cleveland Clinic•Weston, FL

3d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Seconds count in an emergency and patients count on Weston Hospital’s Emergency Department to provide high-quality, compassionate care. The ED features multi-disciplinary care teams and state-of-the-art technology to diagnose and treat patients effectively, 24/7 and includes an Intensive Care Unit (ICU), an emergency and acute care unit, 46 treatment rooms and 24 observation rooms. As a Health Unit Coordinator in the ED, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. Health Unit Coordinators perform general secretarial and clerical duties, such as preparing and placing charts, stamping documents, gathering and organizing data, completing physician orders and answering call lights. This is a regular PRN position, with caregivers working various shifts between 7:00 a.m. – 7:30 p.m. and 11:00 a.m. – 11:30 p.m. Caregivers in this role work at least one day week. A caregiver who excels in this role will: Provide general secretarial and clerical duties and other duties such as: placing charts in proper order, stamping documents including EMS log with date and name of patient, gathering and organization of emergency patient data, preparing charts, collecting data and completing general clerical duties. Answer call lights and follow up with appropriate staff. Answer telephone, relays messages, places calls; interact with patients, families, visitors, staff and other departments in a professional manner. Transcribe physician's orders accurately and alerts nurses to new orders, single orders, and stat medications. Confirm that a Registered Nurse signs all orders. Receive and relay messages with accuracy from other departments, e.g. Lab, X-ray, Admitting, etc. Confirm that lab requisitions for patients are completed and sent to Lab. Attend and participate in monthly departmental director's meetings. Assist in the implementation of formal and informal surveys/methodologies. Contact Patient Concierge or addresses patients/family issues with appropriate department head and acts as a patient advocate to ensure proper patient comfort by alerting nursing staff of patients' needs (e.g., pain, anxiety, etc.).

Requirements

High School Diploma or GED
Customer service experience

Nice To Haves

One year of clerical duties
Previous clerical or scheduler experience
Unit secretary experience

Responsibilities

Provide general secretarial and clerical duties and other duties such as: placing charts in proper order, stamping documents including EMS log with date and name of patient, gathering and organization of emergency patient data, preparing charts, collecting data and completing general clerical duties.
Answer call lights and follow up with appropriate staff.
Answer telephone, relays messages, places calls; interact with patients, families, visitors, staff and other departments in a professional manner.
Transcribe physician's orders accurately and alerts nurses to new orders, single orders, and stat medications.
Confirm that a Registered Nurse signs all orders.
Receive and relay messages with accuracy from other departments, e.g. Lab, X-ray, Admitting, etc.
Confirm that lab requisitions for patients are completed and sent to Lab.
Attend and participate in monthly departmental director's meetings.
Assist in the implementation of formal and informal surveys/methodologies.
Contact Patient Concierge or addresses patients/family issues with appropriate department head and acts as a patient advocate to ensure proper patient comfort by alerting nursing staff of patients' needs (e.g., pain, anxiety, etc.).