Health Unit Coordinator - ED

Altru Health System • Grand Forks, ND

3d • $16 - $24 • Onsite

About The Position

Everything we do is underscored by a why — and that why is one another. Location: Altru Hospital 1200 South Columbia Road Grand Forks, ND 58201 Pay Range: $16.26 - $24.38 Summary: Work Schedule/Hours: 36 hours per week, (3) 12-hr shifts per week, rotating shifts (7am-7pm and 7pm-7am), every 4th/5th weekend, assigned holidays. The Health Unit Coordinator (HUC) performs admission/discharge folders and ensures that all necessary forms are available. The HUC assists with answering telephone calls and messages at nurse's station and assists with transportation needs based on facility location. To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another. At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go. Join our team and be a part of a small community with a big heart. At Altru, everything we do is underscored by a why—and that why is one another. We believe in the power of community and the difference we can make together. As the trusted healthcare provider in our region, we’re driven by a commitment to quality care and creating a supportive environment where every team member can thrive. Here, you’ll have opportunities to advance your skills, work with the latest technologies, and experience the fulfillment that comes from giving back—taking your career wherever you want it to go. Join our team and be part of a small community with a big heart. Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at [email protected] or 701.780.5107. Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at [email protected] or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Requirements

• Basic Life Support (BLS) | American Heart Association (AHA) | Within 90 days of Start Date | Learning Management System
• This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Responsibilities

• Completes physician order processing and communicates orders to the nurse and ancillary departments.
• Identifies and communicates patient issues to the nurse or identified caregiver.
• Ensures distribution of communication as assigned/requested, i.e., interdepartmental faxes, requests to post, mail, etc.
• Functions as the nursing unit receptionist to patients, families, external customers, internal customers, and staff.
• Functions as the customer service associate for the nursing unit.
• Assists to meet the patients and family needs.
• Completes service recovery and follow up.
• Advises charge nurses, Supervisors or Manager of unsatisfactory outcomes and patient concerns.
• Demonstrates knowledge of and ability to manage the nurse call system by answering call lights courteously and relaying information according to priority.
• Triages customer calls and requests by notifying the appropriate staff member.
• Maintains excellent telephone etiquette.
• Facilitates department flow.
• Performs chart completion and ensures that all necessary chart forms are available.
• Maintains paper chart forms and prepares forms for entry into electronic medical record.
• Completes charge entry, charge review, lost charge tracking and patient account maintenance.
• Completes data entry in a timely manner and obtains, maintains, and completes all computer reports.
• Receives and directs all patients, visitors, and professionals ensuring that their needs are met in a courteous and timely manner.
• Performs transfer and discharge procedures and manages patient prescription printing.
• Assists nursing staff in compiling patient education materials.
• Schedules patient post-hospital appointments.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Benefits

• Altru offers a comprehensive benefits package to its full- and part-time employees.
• Excellent benefits include a health plan and 401(k) retirement plan.
• Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees