Health Unit Clerk - Transitional Care Unit

Cleveland Clinic•Akron, OH

1d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family. Akron General’s 13-bed Transitional Care Unit (TCU) is a Med/Surg unit that cares for adult and geriatric patients who need assistance with activities of daily living including eating, bathing and mobilizing. As a Health Unit Clerk on this team, you will greet newly admitted and transferred patients, helping facilitate a healing and supportive environment. You will coordinate communication between visitors, families and healthcare staff to enhance unit functioning and organization. In this role, you can also explore professional development opportunities to further develop your skills, advance to higher positions or seek additional education. A caregiver in this position works evenings from 3:00PM – 11:30PM, including every other weekend and 3 holidays per year.

Requirements

High School Diploma or GED
One year of experience in a customer service-related role
Prior job experience with typing or computer training or equivalent coursework

Nice To Haves

Microsoft Office experience

Responsibilities

Perform administrative and clerical duties.
Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
Assist with processing patient admissions, transfers and discharges.
Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Troubleshoot equipment.
Respond to patient call lights.
Keep nursing stations clean and organized.
Complete mandatory education and training.