Health Unit Clerk – Clinical Decision Unit

Cleveland Clinic•Akron, OH

7d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family. The 2100 Clinical Decision Unit is a fast-paced unit with a high patient turnover rate (less than 24 hours) located on the hospital’s cardiac telemetry floor. This unit treats major diagnoses, such as chest pain, syncope, and dizziness. As a Health Unit Clerk, your role supports the smooth operation of the unit by coordinating communication, schedules, and supplies. This role offers an excellent opportunity to work closely with healthcare professionals, allowing you to gain valuable knowledge and experience while becoming part of a supportive team that values communication, collaboration, and delivering an exceptional patient experience. A caregiver in this position works evenings from 3:00 p.m. – 11:30 p.m. including every other weekend and 3 holidays per year requirements.

Requirements

High School Diploma or GED
One year of experience in a customer service-related role
Prior job experience with typing or computer training or equivalent coursework

Nice To Haves

Microsoft Office experience

Responsibilities

Perform administrative and clerical duties.
Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
Assist with processing patient admissions, transfers and discharges.
Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Troubleshoot equipment.
Respond to patient call lights and make rounds.
Keep nursing stations clean and organized.
Complete mandatory education and training.
Communicating with the waiting room clerk, monitoring the patient board for schedule updates or add-ons, prioritizing patient charts in proper order, ordering and maintaining unit supplies, and printing daily schedules for nursing staff.