Health Unit Clerk – Neonatal ICU (NICU)

Cleveland Clinic•Akron, OH

11d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family. Akron General, a designated Baby-Friendly birth facility, understands that each labor and delivery experience is unique and requires careful thought and personal attention. This is why Akron General has a comprehensive team of caregivers that are ready to meet the needs of both mom and baby. Caregivers focus on delivering safe and quality care, while creating the best experience possible. Akron General has a Level III Perinatal Center, which means it is ready for any type of delivery and need for babies, including onsite NICU services staffed by Akron Children’s Hospital neonatologists. As a Health Unit Clerk in the NICU, you will provide a high level of customer service to patients, families, visitors and employees to promote and support the highest level of patient experience A caregiver in this position works nights from 11:00 p.m. – 7:30 a.m. including every other weekend rotation and 3 holidays per year requirements.

Requirements

High School Diploma or GED
One year of experience in a customer service-related role
Prior job experience with typing or computer training or equivalent coursework

Nice To Haves

Microsoft Office experience

Responsibilities

Perform administrative and clerical duties.
Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
Assist with processing patient admissions, transfers and discharges.
Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Troubleshoot equipment.
Respond to patient call lights.
Keep nursing stations clean and organized.
Complete mandatory education and training.