Health Systems Implementation Associate

Parachute Health•New York, NY

39d•$70,000•Remote

About The Position

Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently. Join our team and make a difference in patient care. What You’ll Do Digital Transformations - Work closely with our Customer Success team to coordinate partner launches post-sale. Onboard mid-market customers to the Parachute Platform utilizing strong project management principles. Partner with customer leaders to drive rapid growth of Digital Ordering across their network. Activations - Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience. Retain clients by using feedback and data to identify at-risk behaviors and proactively engage with clients to provide solutions. End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support Integrations - Become an expert in Parachute Platform interoperability and utilize our many EHR integration opportunities to embed seamlessly within our partners’ workflows Data Reporting - Develop and share insights externally to partners and collaborate on opportunities/challenges cross-functionally Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective New Product Launches - Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product teams About You Process-oriented; develop roadmaps to operationalize account strategy Problem solver; adaptable with a relentless solutions mindset Demonstrated leader and self-starter within a cross-functional team Strong communicator who can extract and synthesize info from experts Customer-centric with expertise in account or client management Fast learner who can come up to speed on detailed topics quickly

Requirements

Passionate about improving patient outcomes in the healthcare space
1-2 years of experience in project-based work in healthcare
Customer-facing experience within healthcare

Nice To Haves

Prior software or SaaS experience highly preferred

Responsibilities

Digital Transformations - Work closely with our Customer Success team to coordinate partner launches post-sale.
Onboard mid-market customers to the Parachute Platform utilizing strong project management principles.
Partner with customer leaders to drive rapid growth of Digital Ordering across their network.
Activations - Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience.
Retain clients by using feedback and data to identify at-risk behaviors and proactively engage with clients to provide solutions.
End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support
Integrations - Become an expert in Parachute Platform interoperability and utilize our many EHR integration opportunities to embed seamlessly within our partners’ workflows
Data Reporting - Develop and share insights externally to partners and collaborate on opportunities/challenges cross-functionally
Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective
New Product Launches - Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product teams