HEALTH SUPPORT SPECIALIST - 64035413

State of Florida

1d • Onsite

About The Position

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training. From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement. There are also many opportunities for continuing education at no cost to the employee. If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program. We offer an inspiring and encouraging atmosphere to support you while you work with us.
The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Requirements

• Effective verbal and written communications skills.
• Knowledge of how to interpret and apply local, state, and federal program policies and procedures.
• Ability to use computer, fax machine, copier, telephone.
• Computer skills: thorough knowledge, skills and ability to use Excel, Word, Outlook, FL-WiSE.
• 1 year of experience in data entry
• 1 year of customer service experience working in a high volume, fast-paced clinic or office environment, servicing adults and children (e.g., client registration, answering telephones, data entry)
• Willing to learn how to perform height and weight measurements on infants, children and adults.
• Willing to learn how to perform hematological measurements (finger prick)
• Ability to lift and transfer 30lbs

Nice To Haves

• Bilingual in Spanish, Haitian Creole and English.

Responsibilities

• Inputs accurate client data into the FL-WiSE system to determine program eligibility.
• Collects and assesses personal data and demographics on applicants/clients and household members at each visit.
• Assess Medicaid Eligibility Status in FMMIS database.
• Provides voter registration information to clients and assists with completing the voter registration form.
• Assesses immunization status at certification and recertification by accessing the Florida Shots database.
• Provides the How WIC Works pamphlet to all new clients or clients changing client type.
• Provides and explains the WIC Rights and Obligations handout.
• Sets up new EBT card and assists client with adding the pin number.
• Issues WIC benefits. Instruct participants on WIC benefits, use of benefits and program rights and obligations.
• Provides client with VOC card and shopping list at each issuance.
• Schedules/reschedules appropriate appointments for current and potential WIC clients.
• Provides customer satisfaction surveys as directed to assist in achieving 1% of clinic caseload.
• Collects anthropometric data by conducting height/stature and weight measurements.
• Sets up area with necessary equipment needed to perform hemoglobin measurements.
• Performs fingers sticks to assess hemoglobin levels of WIC participants.
• Maintains the cleanliness of the HemoCue machine by cleaning at least once daily.
• Verifies immunization records at certification and mid-certification.
• Provides immunization education.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed