Health Spa Attendant

Caesars Entertainment•Reno, NV

20h

About The Position

The Health Spa Attendant provides operational support and hosts guided tours of the Spa, anticipating guests’ needs and inquiries and education to guests and team members.

Requirements

Strong verbal communication skills
High School diploma or equivalent
Ability to stand for long periods of time
Seldom lifting of up to 20 lbs.
Frequent pushing, pulling, and bending
Work area is subject to variable temperatures
Employee is required to meet and deliver our core values, service standards, and family style service.
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Assist guests in the correct use of all facilities including sauna, steam room and fitness equipment
Assist guests regarding hotel facilities in an informative and helpful way
Learn the names and personally recognize our regular guests and members
Ensure the smooth operation of the Spa and complete all shift duties
Respond to inquiries providing complete details of all spa, salon, and fitness aspects
Ensure individualized guest service through acknowledging and responding to guests needs and expectations
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed (if computer access is not available, give information to admin support)
Perform all duties while maintaining the guest’s comfort
Responsible for the cleanliness of lockers, hallways, artwork, fixtures, treatment rooms, offices, consultation rooms, steam and sauna facilities, stairwells, bathrooms and service closets
Assist with any situation that impacts the guest experience
Remove trash from work areas to the loading dock/dumpster and remove trash and linen from cleaning carts
Maintain linen inventory and report any linen shortages or other discrepancies to the appropriate manager or supervisor
Ensure stocking of all spa amenities and toiletries
Move, store, and stock furniture supplies and equipment
Distribute linen to designated areas in the Spa in accordance with established levels in each area
Communicate usage totals, problems, and concerns to appropriate manager
Always maintain a clean, hygienic and neat work environment, ensuring all equipment is in safe working order
Maintain alertness and observe safety standards to ensure guest’s and team member’s safety
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions and historical information regarding THE ROW and the surrounding area to answer any questions guests may have
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned