Health Solutions Local Client Delivery Leader

AON • New York, NY

24d • Hybrid

About The Position

AON is looking for a Health Solutions Local Client Delivery Leader - Located in New York (Hybrid Position) Health Solutions Local Client Delivery Leader (LCDL) Leading, mentoring and developing colleagues are some of our most meaningful responsibilities as leaders. Our Local Client Delivery Leaders are responsible for the overall performance of Client Delivery colleagues in their market, ensuring ongoing development and consistency in both internal resource management and external delivery of our solutions. What the day may look like In this position, you will contribute to the success of local colleagues and your overall market. Local Client Delivery Leaders serve as Lead Consultants on a book of business and as lead for colleagues and a partner for the Local Practice Leaders (LPL) in their market to deliver consistency in business results. This includes: Collaboration with Regional Client Delivery Leaders (RCDL) to understand organizational priorities, change management and best practice initiatives nationally and within local market. Reports to the RCDL. Learn the business and key drivers while partnering and strategizing with other key stakeholders. Continually seek to understand how each functional role contributes to the success of the business and collaborates with client delivery. . Partner with LPL to understand business objectives, strategi ze and collaborate on efficiencies. S upp ort the culture and keep one another informed of activities or changes impacting the market. Coordinate development and delivery of specific trainings by market segment to ensure colleagues are well supported and prepared to excel in their roles. Supervise capacity and workflow of staff to deliver on expectations for client deliverables, Manage and develop relationships with internal business partners. Partner with a sales leader to ensure team is up to date on Aon United knowledge and opportunities. Support colleagues across the market in working through client issues, addressing colleague interactions, and providing individual coaching.

Requirements

• Experience using effective verbal and written communication skills.
• Experience in strong interpersonal, public presentation, and persuasion skills.
• Manager experience recommended or shown ability to be calm in stressful situations and help guide colleagues to success.
• Interact with other Aon Consulting team members, Producers, Leadership, Account Executives, other Aon Solution Lines and Vendors in the market.
• Critical thinking and analytical problem solver able to understand qualitative and quantitative metrics to identify root causes and help influence decisions at the strategic and tactical level.
• Provide strategic thinking and planning skills for development of talent in the market and succession planning.
• Demonstrate understanding of health care industry and local markets for managed health care products.
• Demonstrate proficiency to interpret and communicate laws and regulations related to health care.
• Relevant state Accident and Health Insurance license required within a 160 days of hire date.

Responsibilities

• Direct people manager of Client Delivery collea gues in the market; responsible for colleague growth and development; actively participate in goal setting and achievement with direct reports.
• Build, lead and manage the overall processes and trainings for the local Client Delivery team to promote consistent client delivery and colleague development across all market segments. Leverage internal Aon talent to support targeted trainings.
• Engage in National and Regional Client Delivery initiative s and meetings to support ongoing projects and workstreams. Passionate about efficiency, development, and engagement. Recommend changes to processes and procedures as needed
• Continually connect with leadership & management to help improve knowledge and performance for market-based team. Develop a plan for the team to help prioritize so they can accomplish goals.
• Guide Recruiting resources in needs of the local market, ideal candidates, interview assessment and compensation package. Responsible for supervising Client Delivery colleague capacity within the market. Partner with RCDL and LPL to plan for resource needs. Deploy colleagues in the most effective manner to meet assigned local and regional business goals and account recoverability.
• Effectively leverage Aon's Management training and mentorship program to support team with overall development. Partner with local AE Leaders, Sales leaders, and LPL to help set priorities and identify revenue opportunities, ensure team is up to date on Aon United knowledge, train colleagues on finalist meeting presence and staff opportunities.
• Maintain education regarding market conditions, compliance regulations, etc. in collaboration with U.S. Broking team and H&B Legal team. Collaborate with Leadership team for Health Solutions and other Aon business lines to ensure standard processes & shared services are being communicated. Work closely with colleagues & internal partners to coordinate continuous improvement of internal relationships.
• Actively participate in Aon's Diversity, Equity & Inclusion and community initiatives.

Benefits

• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees