Health Services Team Lead, Geisinger Health Plan (Pennsylvania resident)

Geisinger • PA

86d

About The Position

We are seeking candidates who reside within our health system’s geographic footprint in Pennsylvania. (Northeastern and North Central Pennsylvania) This preference supports our commitment to community-based care and enhances operational efficiency across our service areas. The Health Services Supervisor coordinates and oversees the delivery of health services and the activities of assigned personnel. This role ensures compliance with organizational directives, policies, and applicable laws and regulations. The Supervisor supports and implements departmental goals and objectives, while managing functional components of the department, including staffing and operational support. Communicates and incorporates Health Services and the Organization's vision, goals, initiatives, and service standards at the team and department level, consistent with the Organization's philosophy and environment to internal and external stakeholders. Maintains operational responsibility for staffing to support quality, efficiency and customer service including staff job descriptions, hiring, orientation, goal setting, performance evaluations, disciplinary actions, promoting, and establishment and delivery of initial and ongoing staff education programs. Provides supervision, support, coaching, and guidance for assigned staff and maintains direct responsibility for Health Services operations. Assures policy and procedure compliance with member confidentiality requirements, documentation policies, regulatory agencies, and health plan standards. Oversees development of appropriate reporting dashboards and analytics needed for evaluating operations. Manages employee communications, organization of events and other activities related to the Health Services initiatives. Establishes collaborative working relationships within and outside the organization to support the Health Plan and Health Services department goals, standards, and business strategies. Performs process review analysis, including documenting current process and designing new processes to take advantage of technology and modified service delivery mechanisms. Leads project initiatives and prepares project documents including project plans, project requirements, design documents, flow charts, presentations, test plans, procedures, training materials, stakeholder communications and reports. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Requirements

• Bachelor's Degree in a Healthcare Related Degree.
• Minimum of 3 years of related work experience.
• Skills in Interpersonal Communication, Organizing, Professional Presentation, and Teamwork.

Responsibilities

• Coordinate and oversee the delivery of health services and activities of assigned personnel.
• Ensure compliance with organizational directives, policies, and applicable laws and regulations.
• Support and implement departmental goals and objectives.
• Manage functional components of the department, including staffing and operational support.
• Communicate and incorporate Health Services and the Organization's vision, goals, initiatives, and service standards.
• Maintain operational responsibility for staffing to support quality, efficiency, and customer service.
• Provide supervision, support, coaching, and guidance for assigned staff.
• Assure policy and procedure compliance with member confidentiality requirements and documentation policies.
• Oversee development of reporting dashboards and analytics for evaluating operations.
• Manage employee communications and organization of events related to Health Services initiatives.
• Establish collaborative working relationships within and outside the organization.
• Perform process review analysis and design new processes.
• Lead project initiatives and prepare project documents.

Benefits

• Healthcare benefits for full time and part time positions from day one, including vision and dental.
• Encouragement of collaboration, cooperation, and collegiality.
• Diversity in the workforce to strengthen the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees