Health Services IT Supervisor

TEKsystems•Martinez, CA

2d•$80 - $85•Hybrid

About The Position

Under general direction, manages an independent information technology work group or serves as a project lead on information technology projects within the Health Services Information Technology Unit; supervises subordinate professional and technical staff, and performs related work as required. Distinguishing Characteristics Incumbents in this class are distinguished from the Health Services Information Technology Manager as this class is responsible for smaller work groups of lower complexity based on several factors including: size of budget; number and complexity of applications being run and supported; and variety of platforms and their interconnections within the organization. Work is accomplished within a broad framework with sole authority and responsibility in a given functional area or service. Incumbents must exercise creative ability, resourcefulness and judgment in the analysis and solution of complex problems. Incumbents normally report to a Manager, but may report to an Assistant Health Services Information Technology Director. Minimum Qualifications Education: Possession of a Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field. Experience: Three (3) years of full-time, or its equivalent, experience as a manager, supervisor, or project lead in an information technology environment having responsibility for one or more of the following areas: application support, development/programming, data analysis and report development, systems analysis, technical support and/or network or server administration, at least two (2) years of which was in a health care information systems environment. Substitution for Experience: Possession of a Master's Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience. Substitution for Education: One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; OR Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education: Any of the following Epic certifications: Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), EpicCare Inpatient (ClinDoc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database Administrator Certified Associate in Healthcare Information and Management Systems (CAHIMS) Health Level 7 (HL7) certification VMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), VMWare Certified Design Expert (VCDX) Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE) Certification: May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor. Knowledge, Skills, and Abilities Knowledge of: Principles of healthcare administration and health plan operations Principles of leadership, management, supervision, training and performance evaluation Budget development and management Information systems principles and their applications in a health services environment Methods and techniques used to develop, test, and implement systems Understanding of information systems design, implementation and management strategies Project and change management Skill in: Analytical and problem solving Verbal and written communication Ability to: Supervise, review, and coordinate the work of subordinate professional and technical personnel Select, train, and evaluate staff Analyze business requirements and make recommendations on appropriate system solutions Communicate clearly and concisely, both orally and in writing Respond to escalated requests and inquiries from system users Establish and maintain effective working relationship with others Provide and promote excellence in customer service for internal and external customers Acknowledge and respect cultural and linguistic differences of the County's diverse population Typical Tasks MANAGEMENT RESPONSIBILITIES: Leads, supervises, coordinates and participates in the operational activities for an assigned information systems work group, which may include application development, application support, end user support and training, server administration, or systems security Selects, trains, motivates and evaluates information technology personnel Plans, prioritizes, assigns and reviews the work of staff responsible for developing, implementing and maintaining hardware and software applications, and providing non-technical support to system users Analyzes information systems requirements and designs and implements processes and/or improvements that promote increased efficiency and effectiveness; identifies resource needs, drafts or updates system documentation; coordinates and provides user training as appropriate; and allocates resources accordingly Provides technical leadership and direction in all phases of software and hardware selection, product development, implementation, testing and support Manages assigned projects and budgets; monitors project and budget performance and compliance with applicable specifications, rules, regulations and laws related to information systems analysis; and ensures quality and timeliness of work performed Conducts research on new and evolving computer technologies and recommends systems and improvements for the Department; prepared analytical and statistical reports Guides the development of new or enhanced HSD systems, policies and practices Participates in the development of policies and procedures; monitors work activities to ensure compliance with established policies and procedures; and makes recommendations for changes to existing standards and procedures Additionally, when assigned to CCHP: Supports Epic Tapestry module and creates claim rules, member co-pay and deductible set-up, plan set-up, benefit set-up, and provider set-up and works collaboratively to program computers to comply with rules Manages the Performance Management Unit and advises the CEO of business and policy issues and decisions relating to health care systems management Prepares and analyzes reports as requested by the CEO and COO to assist in future planning for the Health Plan

Requirements

Possession of a Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.
Three (3) years of full-time, or its equivalent, experience as a manager, supervisor, or project lead in an information technology environment having responsibility for one or more of the following areas: application support, development/programming, data analysis and report development, systems analysis, technical support and/or network or server administration, at least two (2) years of which was in a health care information systems environment.
Analytical and problem solving
Verbal and written communication
Supervise, review, and coordinate the work of subordinate professional and technical personnel
Select, train, and evaluate staff
Analyze business requirements and make recommendations on appropriate system solutions
Communicate clearly and concisely, both orally and in writing
Respond to escalated requests and inquiries from system users
Establish and maintain effective working relationship with others
Provide and promote excellence in customer service for internal and external customers
Acknowledge and respect cultural and linguistic differences of the County's diverse population

Responsibilities

Leads, supervises, coordinates and participates in the operational activities for an assigned information systems work group, which may include application development, application support, end user support and training, server administration, or systems security
Selects, trains, motivates and evaluates information technology personnel
Plans, prioritizes, assigns and reviews the work of staff responsible for developing, implementing and maintaining hardware and software applications, and providing non-technical support to system users
Analyzes information systems requirements and designs and implements processes and/or improvements that promote increased efficiency and effectiveness; identifies resource needs, drafts or updates system documentation; coordinates and provides user training as appropriate; and allocates resources accordingly
Provides technical leadership and direction in all phases of software and hardware selection, product development, implementation, testing and support
Manages assigned projects and budgets; monitors project and budget performance and compliance with applicable specifications, rules, regulations and laws related to information systems analysis; and ensures quality and timeliness of work performed
Conducts research on new and evolving computer technologies and recommends systems and improvements for the Department; prepared analytical and statistical reports
Guides the development of new or enhanced HSD systems, policies and practices
Participates in the development of policies and procedures; monitors work activities to ensure compliance with established policies and procedures; and makes recommendations for changes to existing standards and procedures
Supports Epic Tapestry module and creates claim rules, member co-pay and deductible set-up, plan set-up, benefit set-up, and provider set-up and works collaboratively to program computers to comply with rules
Manages the Performance Management Unit and advises the CEO of business and policy issues and decisions relating to health care systems management
Prepares and analyzes reports as requested by the CEO and COO to assist in future planning for the Health Plan