Health Services Coordinator
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About The Position
We are now seeking a Health Services Coordinator to work in our Outpatient Mead Therapy, Assisted Living, and Memory Care units at Cypress Cove! In this role, you will be responsible for greeting all residents and patients, properly answering phone calls, taking messages, and returning phone calls. You will work closely with the Assisted Living Administrator to perform audits and upload various documents to resident charts. Ensuring that all required documents are in residents' charts, or collecting them from residents or Power of Attorneys (POAs) is a key part of your responsibilities. You will also follow up with doctors' offices for notes and upcoming appointments, input work orders for residents within Assisted Living/Memory Care, and assist with IT requests for the ALF Administrator and residents. Additionally, you will escalate any necessary issues to the ALF Administrator or Director of Rehab as needed. As a Health Services Coordinator, you will manage intake for outpatients and all aspects of the schedule, organize discharges, and track them for completion. You will be responsible for managing and tracking all plans of care (POCs), including follow-up calls to physician offices for signatures. Entering insurance information and communicating with billing for verifications will also be part of your duties. Maintaining patient records, tracking and sending patient surveys, and using the FOTO platform to ensure all outcomes are complete on evaluations, progress notes, and discharges are essential tasks. You will follow up on all patients on your caseload regularly for schedule changes, gaps in care, medical appointments, and medical information to relay to therapists, ensuring there is no loss of communication with the Mead Therapy Center.
