Health Services Assistant

Penn State University • University Park, IL

13d

About The Position

The Pennsylvania State University, Center for Counseling and Psychological Services, (CAPS), University Park has an opening for a Health Services Assistant, beginning immediately. The Health Services Assistant provides support and administrative services in a health care setting/environment. This role interacts with customers, patients, medical staff, and external vendors to ensure efficient operations of the office/clinic/assigned area. The health care assistant is responsible for a variety of administrative tasks, including maintaining records and data, answering and screening calls, greeting visitors, filing, typing, and maintaining office equipment.

Requirements

• General Equivalency Diploma (GED) or High School (HS)
• No prior relevant work experience required; previous relevant work experience accepted in lieu of education.

Responsibilities

• Answer phones and screen calls; ensure healthcare staff are made aware of any cancellations or appointment changes
• Screen and assist guests and visitors, assist with a variety of tasks such as scheduling and adjusting appointments, collecting payments, notifying healthcare staff of patient arrival, and collecting and documenting feedback
• Enter information into the computer system for tracking and record-keeping purposes; monitor incoming faxes and distribute to client files
• Work within the center's Electronic Medical Record (EMR) and manage sensitive information
• Monitor clinic/office schedule
• Submit clinical documents and records to external vendors
• Provide healthcare staff with messages and information as needed
• Attend clinic/office meetings
• Maintain office equipment and ensure the completion of filing, scanning, shredding, faxing, and copying as requested
• Assist with routine travel arrangements
• Prepare fiscal reports as needed and process expenditures for payment
• May assist with arranging special events
• Assist office staff with various processes and procedures; recommend changes as needed
• Assist with outreach materials and needs, including development, design, and production of publications
• Support professional development and administrative tasks

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED