Health Service Technician - Employee Health Services

Albany Medical Health System•Albany, NY

53d•Onsite

About The Position

The Health Service Technician in Employee Health Service works under the supervision of and reports directly to the Health Service Manager. The primary responsibilities of the HST is coordination and maintenance of documents, patient charts, and data management as well as the clinical duties of N95 fit testing, Urine drug screening, Screening audiograms, pulmonary function testing, Pulse Oximetry, Phlebotomy, Vital signs, and facilitation of Healthcare workers (HCW) through the unit. Additionally, the HST will perform other tasks outlined below to ensure the smooth functioning of the unit. The HST utilizes customer service and organizational skills to respond to actual or potential health care documentation requirements of the Employee Health Service, and works according to existing protocols and with sound medical judgement to perform required testing and patient evaluation.Job requirements: 1. Graduation from High School and at least 1year applicable work experience. 2. Knowledge of and ability to apply medical terminology 3. Working knowledge of computer programs with strong PC and keyboard skills 4. Critical thinking with ability to adapt workload, data management, and patient care based on information obtained. 5. Self-motivation, independent work skills, attention to detail. Must work very well with people and have skills in dealing with confidential and personal issues. Ability to view the EHS unit as team. 6. Good communication skills 7. Strong Customer Service skills. 8. BLS certification

Requirements

Graduation from High School and at least 1year applicable work experience.
Knowledge of and ability to apply medical terminology
Working knowledge of computer programs with strong PC and keyboard skills
Critical thinking with ability to adapt workload, data management, and patient care based on information obtained.
Self-motivation, independent work skills, attention to detail. Must work very well with people and have skills in dealing with confidential and personal issues. Ability to view the EHS unit as team.
Good communication skills
Strong Customer Service skills.
BLS certification
Ability to read and interpret documents in English such as safety rules and procedure manuals.
Ability to document patient care on established forms.
Ability to communicate cooperatively and effectively in English to patients, family members, employees and others.
Ability to listen well, to take direction and to engage in interactive dialogues with others.
Ability to seek out the input of others to achieve consensus.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by AMC and the tenets of the medical profession.
Ability to implement organizational plans, and the mandates of governing agencies.
Ability to be accurate in such matters as record-keeping, and to use good judgment when performing the functions of the job or when interacting with others.
Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict.
Ability to adhere to AMC's policies, procedures and practices, and to utilize AMC's problem-solving processes for resolving grievances or disagreements.
Ability to anticipate and resolve potential problems to ensure the continuity of appropriate patient care.
Ability to identify problems, collect data, establish facts, and draw valid conclusions.
Critical thinking is essential in order to carry out job duties in a dynamic and fluid environment without static protocols.
Ability to improve job performance through continuing education and self-direction.

Nice To Haves

Medical terminology and related medical office experience preferred.

Responsibilities

Collect identified information for accurate completion of the visit documentation.
Review all HCW documents for any 'yes' answers that lead to additional paperwork, and supply that paperwork to the HCW.
Review chart for compliance with all EHS requirements. Ensure that all appropriate forms are attached and bring any questions to other team members.
Shred all documents removed from the chart with any identifying information.
Keep a supply of necessary forms available at the nursing and N95 stations.
Document Tb tests and readings obtained from Mail and Fax machine on the HCW;s card, and create a contact sheet.
Pick up Tb skin test cards from the Nursing area and distribute them appropriately among the reading boxes.
Reminder calls for Tb skin test readings
Telephone triage
Terminate HCW in Respond from HR listing
Cover front desk
Pull terminations
Break down charts for scanning, scan documents and destroy originals. Organize scanned items in computer
Distribute charts and paperwork from the clinical staff.
File labs and records into charts
File charts
Prepare copies of records upon HCW requests
Copy WC notes and store them for RM pick-up.
Check Fax machine and disperse documents
File PPD cards as needed.
Implementation and documentation of OSHA program visits regarding medical management of employees on the HAZMAT, ASBESTOS, Hearing Conservation, Day Care, Formaldehyde, Lead teams.
Liaison with the GME department and Student affairs for the compliance with EHS N95 fit testing programs.
Liaison with the Medical staff credentialing department for the compliance with EHS programs among the Credentialed staff
Implementation and documentation of new special programs.
Participation in Health Service QIT
Working knowledge of new data management program
Preceptor / training of new and lite duty staff
Assist in the compliance with HIPAA within the department
Assist with JCAHO within the department
N95 and Full Face Respirator fit testing, maintenance of equipment and supplies.
Completion, documentation, and maintenance of records and supplies for the post-offer drug screen program
Daily and weekly controls for all laboratory tests consistent with good practice and under the authority of the AMC lab.
Daily testing of negative pressure rooms
Urine dips
Urine pregnancy tests
Rapid Strep tests
Blood sugar tests
Pulmonary Function testing
Pulse oximetry
Audiograms
Biological Control for the audiogram
Vital signs
Phlebotomy
Height/Weight
Visual acuity
Color vision testing
Stocking of rooms
Putting patients in rooms for Sick Calls and Workers Comp visits with concise note regarding chief complaint.
Order and restock linens
Transport of specimens to lab