Health Resource Specialist / EEF - Bilingual - $45,000 per year or $46,200 if already licensed (EEF)

Access To Healthcare Network•Reno, NV

8d•$45,000 - $46,200

About The Position

The Health Resource Specialist supports individuals and families seeking affordable healthcare. This role screens callers for Nevada health programs-including AHN, Medicaid, Medicare, and Nevada Check-Up-and assists with enrollment through Nevada Health Link. The specialist also provides backup coverage for Front Office operations as needed. Typical schedule: 8:00-4:30 or 9:00-5:30 when covering Front Office.

Requirements

Bilingual (English/Spanish) required.
Valid driver's license; ability to drive AHN company car.
Ability to obtain an Exchange Enrollment Facilitator (EEF) License within 60 days (up to 5 attempts; 3 funded by AHN).
Ability to pass required Nevada background checks.
Knowledge of AHN services and willingness to learn administrative systems.
Must follow HIPAA guidelines.
Regular participation in staff and interdepartmental meetings.
High School Diploma.
At least two years of customer service experience.
At least two years of computer experience, including Microsoft Office, databases, and internet use.
Strong communication and organizational skills.

Nice To Haves

Knowledge of public health programs or insurance preferred.

Responsibilities

Provide clear, unbiased information and enrollment assistance for Nevada Health Link and other health programs.
Screen callers based on income and family size to determine appropriate program eligibility.
Handle inquiry calls, answer questions, and make referrals promptly and professionally.
Maintain accurate, timely data entry and use critical thinking to support callers effectively.
Communicate available AHN programs and community resources.
Work with supervisor to ensure caller needs are resolved efficiently.
Assist with Front Office coverage as needed.
Attend outreach events and community meetings (occasionally on weekends).
Perform other duties as assigned.