Health Plan - Customer Success Manager
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About The Position
Reema Health is both a social care and behavioral health provider. We believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets our members where they are, and understands the community — can ease those burdens and effectively connect members to health care. Our mission-driven and member-focused company is seeking an experienced and highly self-motivated Customer Success Operations Coordinator. The Customer Success Manager is responsible for a broad range of responsibilities related to successfully onboarding new customers and continuing to deliver value through account management following implementation. In this position, you will work externally with customers (primarily MCOs) and key stakeholders to ensure the customers have smooth onboarding and are excited to partner with Reema Health going forward. You will be responsible for the planning, coordination, and completion of all internal operations required to launch and maintain the customer account.
