Health Plan Coordinator - Denver Health Medical Plan ( Weekly Hybrid Schedule Requirement )
About The Position
We are recruiting for a mission-driven Health Plan Coordinator to join our team at Denver Health. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. The Health Plan Coordinator, under general supervision, provides basic care coordination and navigation of healthcare and community-based services and manages an assigned caseload. This role works within a multidisciplinary team of care providers to identify physical, mental health, social, and cultural needs. The coordinator removes barriers to care by identifying critical resources and assisting members to navigate through the health care system, providing referrals to appropriate resources. They build supportive, collaborative relationships with Members, helping to empower, educate and assist them with needs, and encourage members to obtain timely preventative healthcare while managing acute and chronic conditions. Denver Health is an integrated, high-quality academic health care system considered a model for the nation, including a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. The organization values respect, belonging, accountability, and transparency.
Requirements
- High School Diploma or GED required
- Strong communication (written and verbal) and customer service skills.
- Ability to receive process and convey information in oral, written and keyboard formats.
- Ability to read documents and assimilate information
- Experience with windows-based computer programs and ability to use computer for data analysis and data display, required.
Nice To Haves
- 1-3 years experience in health plan case management, care coordination, or member navigation, preferred
- Bilingual in English/Spanish, preferred.
- Experience with Medical Management platforms used to document care coordination services, preferred.
Responsibilities
- Works under the direction of and in collaboration with the RN Care Coordinator, Clinical Care Coordinators and social workers to support the needs of the Member.
- Facilitates access to medical, behavioral health and community services (like transportation, food assistance, etc.).
- Assists members to apply for public benefits (e.g. SNAP, TANF, WIC).
- Serves as a community liaison and advocate by coordinating linkages or referrals to improve health, social, and environmental conditions for members.
- Coordinates and facilitates care and communication between health team, members, and members’ families.
- Maintains documentation of encounters with members and completes documentation requirements according to department standards.
- Serves as point of contact within and among healthcare services and organizations.
- Orients member/caregiver to health care delivery system, services, access, and resources.
- Supportive responsibilities for a defined caseload of Members.
- Obtains Member consent to participate in the program as well as to share clinical information with the Member’s care team
Benefits
- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
- Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
