Health Navigator

Roots Community Health Center•San Jose, CA

5d•Onsite

About The Position

The Health Navigator serves as the primary care manager for individuals and families who need services. They facilitate the initial introduction to the organization’s services and maintain ongoing contact with each assigned participant.

Requirements

Personal or family history of systems involvement (jail/prison, foster system, mental health system, etc.) preferred.
2 years of experience working in non-profit organizations or community clinics preferred.
Comfort level working with communities of African descent, low-income, unhoused, formerly incarcerated and individuals with behavioral health challenges.
Solid organizational skills including attention to detail and multi-tasking.
Ability to manage time efficiently.
Clear and effective verbal and written communication skills.
Strong working knowledge of Microsoft Office.
Valid California Driver License with safe driving record.

Responsibilities

Develop rapport and relationships that foster trust to ensure participants feel comfortable and safe.
Provide face-to-face visits and make outreach calls to the participant based on their needs.
Perform comprehensive barrier assessment to address barriers such as: psychosocial health, criminal history, physical health, probation/parole status, mental health, job-readiness/competency, substance use, DMV issues, family/support system, child support orders, custody matters, housing, tax issues, access to food, clothing and hygiene items, civil restitution orders, and access to healthcare services.
Assist participants in enrolling in public benefit programs (Medi-Cal, CalFresh, CalWorks, etc.), medical and social services.
Provide health coaching (glucometer training, etc).
Support medical providers and clinical staff as needed in daily clinic operations.
Complete all required documentation and reports in a timely fashion and in the manner required by program contracts.
Help keep site clean and safe at all times.
Participate in staff meetings, supervision, agency meetings and staff trainings.
Must be able to work on-site full time.