Health Navigator I

Astrana Health, Inc. • Monterey Park, CA

6h • $20 - $26 • Hybrid

About The Position

Health Navigator I helps to drive increased engagement and member adherence for key quality program measures. This includes managing multi-modal forms of communication, including phone, sms, email, and portal. This role collaborates with other teams within the organization to deliver care to members in a coordinated and streamlined manner. This role may also interface with providers, health plans, and other partners on an as-needed basis.

Requirements

• High school diploma or GED
• Medical Assistant certification and/or minimum 2+ years medical office experience highly preferred
• Intermediate skill level in Microsoft Office, including Outlook, Word, and Excel
• Bilingual – Spanish

Nice To Haves

• Have an Associate's Degree or higher
• Electronic medical record and/or practice management system experience
• Customer service / call center/sales experience

Responsibilities

• Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
• Schedule appointments for patients with the internal team and/or external provider offices
• Manage work through multiple portals required to access all relevant patient data
• Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
• Manage sms and email queues as assigned for incoming and outgoing patient communication
• Able to communicate with members in a language with or without the use of translation services
• Manage basic office functions such as faxing, voicemail, and mail
• Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
• Able to educate patients on basic healthcare terminology and topics
• Pre-visit prep: assist with confirmation calls, rescheduling, and chart prep
• Post-visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
• Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform
• Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED