Health Insurance Specialist

Oak Street Health • Dayton, OH

394d

About The Position

The Health Insurance Specialist at Oak Street Health plays a crucial role in providing exceptional patient care by serving as an insurance expert within the clinic. This position focuses on assisting patients, particularly older adults, in navigating their insurance options and resolving any related issues. The specialist will build strong relationships with patients, support the care team, and ensure that patients are well-informed about their Medicare options, especially during Open Enrollment periods.

Requirements

• A problem-solving orientation and a flexible and positive attitude
• An eagerness to help build and refine the operating model
• Sales background preferred, but not required
• Experience with and a supportive attitude toward older adult patients
• Familiarity with relevant patient population
• Community health experience preferred
• Proficient PC skills
• Bachelor's degree preferred, or equivalent education and work experience
• Fluency in Spanish, Polish, Russian, or other languages commonly spoken by the communities served preferred
• US work authorization

Nice To Haves

• Sales background
• Community health experience
• Fluency in additional languages

Responsibilities

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
• Serve as internal resource in the clinic on insurance questions for physicians and staff
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health
• Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage welcome visits and orientation processes for new Oak Street Health patients
• Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
• Support the clinic management team on operational activities, as needed, including scheduling and billing
• Provide exceptional customer service to create an unmatched patient experience
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

Benefits

• Mission-focused career impacting change and improving health outcomes for Medicare patients
• Paid vacation and sick time
• Investment/retirement 401K match options
• Health insurance, vision, and dental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees