Health Insurance Member Services Representative
About The Position
We're Sutherland, and we are seeking attentive, empathetic, goal-oriented individuals to support the expanding needs of one of our largest health insurance company customers. In this role, you will be responsible for delivering an exceptional customer experience by responding to calls --- and occasionally, email and/or chat -- related to benefits, billing and coverage, plan options, claims, payments, finding providers and other general questions. Do you enjoy helping others, answering questions and resolving problems? Do you have any experience in the healthcare/medical field or are you interested in pursuing a career in the field? Are you looking for an opportunity to build a fulfilling career while working from home? Join Us.
Requirements
- High School Diploma or equivalent
- 1-2 years of experience working in a call center environment as a customer service representative
- Active listening, empathy and problem-solving abilities
- Effective verbal and written communication skills; strong typing and analytical abilities
- Multi-tasking skills with a strong attention to detail
- Strong PC and computer navigation skills and experience
Nice To Haves
- Previous experience in a medical office, including some knowledge of insurance, billing or coding is helpful, with an understanding of the different types of insurance (Medicare/Medicaid, private, commercial and behavioral health) a definite plus.
Responsibilities
- responding to calls related to benefits, billing and coverage, plan options, claims, payments, finding providers and other general questions
- delivering an exceptional customer experience
Benefits
- Competitive hourly rate
- Medical, dental and vision benefits
- Paid training & PTO
- Company-provided equipment
- Advancement opportunities - 80% of our frontline leaders have been promoted from within
- Monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
