HEALTH INFORMATION TECHNICIAN

GALEN MEDICAL GROUP PC•Hixon, TN

About The Position

Health Information Technician Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity and a commitment to technology, education and scientific inquiry. We are seeking qualified, like minded individuals to join our team! Summary/Objective: The Health Information Technician is responsible for aiding the HIT Department with programming, maintenance and functional/technical support of the Provider Portal, Patient Portal, Practice Management System, and Electronic Medical Record System utilized by Galen. Support functions include but are not limited to normal maintenance of business, interfaces, upgrades, testing, maintenance of systems, access control, and assisting patients using the patient portal. Although you may specialize in one system as tech, you will work to learn the other system. Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Protect self and other team members by following all compliance, HIPAA, OSHA, and infection prevention. guidelines and regulations Ability to interact with physicians, staff, patients, and vendors, providing support in troubleshooting and/or determining proper solutions to resolve incidents, service requests, and changes. Responsible for managing basic level Help Desk tickets, email and telephone support requests in a timely manner with confidence in knowledge of system to assist or troubleshoot or escalates appropriately. Troubleshoot system issues by staff, providers, or patients using the patient portal. May remotely connect to user’s computer, determine minimal use-case to recreate issue, or solve if possible. Perform Applications and Portal testing for new releases and patches, and monitor performance after implementation, ensuring timely communication and follow-up, working together as a team with the other HIT Team Members. Prepare monthly Super User items including, not exclusive to, videos, education documents and on-site training. Monitor and communicate interface performance, and review of daily processes, reporting any issues Participate in monthly and quarterly meetings, as requested. Assist with training class for new employees. Research Termination List when received from HR. Maintaining Employee alerts. Ability to recognize, research and combine duplicate patient accounts. Portal Accounts: Assist patients with setting up patient portal accounts, troubleshooting, password resets. Demonstrate knowledge and understanding of ICD-10, CPT, LOINC, & HCPCS codes for alignment and updates within the applications. Maintaining system setup by following proper protocols and routine maintenance as defined by the department Maintain lines of communication utilizing ZAC and Helpdesk at all times. Updating and completing tasks and projects in a timely manner using Zoho. Answering portal calls and messages, solving basic level helpdesk tickets, and handling unmapped labs. Adhere to internal HIT Communication Policy Assist IT staff with Active Directory issues, VPN remote access, and troubleshooting. Knowledge/Skills/Abilities: Promote the mission, vision, and values of Galen Medical Group. Maintain confidentiality of all patients, medical, financial, and legal information. Report to work on time and as scheduled. Wear identification during work hours. Represent the organization in a positive & professional manner. Ability to handle difficult situations involving patients, physicians, or others in a professional manner. Ability to work independently and demonstrate the value of a team concept, exercise creativity, be attentive to detail, and maintain a positive attitude. Comply with all organization policies and standards regarding ethical business practices. Participate in performance improvement and continuous quality improvement activities. Attend regular staff meetings and in-services as directed by your manager. Ability to manage multiple and simultaneous responsibilities. Understands and abides by OSHA, HIPAA & CLIA standards. Excellent customer service skills, exceptional skills of organization, verbal and written communication, problem-solving, analysis and human relation skills. Must be PC literate with strong computer navigational skills, as well as extensive knowledge of Windows, and Microsoft Office. Knowledge of basic medical terminology Takes initiative, eager to learn, and naturally curious. Must be a team player, within and outside of the HIT department. Ability to meet deadlines and work within specified time limit requirements, including time limits for goal achievement. Strong analytical, oral and written communication skills. Ability to differentiate between tasks and projects. The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities or requirements.

Requirements

High School Diploma required
Minimum of two years of experience working in a healthcare information technology setting
Must be PC literate with strong computer navigational skills, as well as working knowledge of MS Applications (Excel, Word, PowerPoint), Web Browser Applications
Experience with Scheduling, and Billing Software
Experience with Electronic Medical Records software
Excellent customer service skills, exceptional skills of organization, verbal and written communication, problem-solving, analysis and human relation skills
Knowledge of basic medical terminology
Takes initiative, eager to learn, and naturally curious
Must be a team player, within and outside of the HIT department
Ability to meet deadlines and work within specified time limit requirements, including time limits for goal achievement
Strong analytical, oral and written communication skills
Ability to differentiate between tasks and projects

Nice To Haves

Clinical and coding experience preferred
Understanding of CPT, HCPCS & LOINC codes, Insurance, HL7 and Relational Databases preferred

Responsibilities

Aiding the HIT Department with programming, maintenance and functional/technical support of the Provider Portal, Patient Portal, Practice Management System, and Electronic Medical Record System
Maintenance of business, interfaces, upgrades, testing, maintenance of systems, access control
Assisting patients using the patient portal
Managing basic level Help Desk tickets, email and telephone support requests
Troubleshooting system issues by staff, providers, or patients using the patient portal
Performing Applications and Portal testing for new releases and patches, and monitor performance after implementation
Preparing monthly Super User items including, not exclusive to, videos, education documents and on-site training
Monitoring and communicating interface performance, and review of daily processes, reporting any issues
Assisting with training class for new employees
Researching Termination List when received from HR and maintaining Employee alerts
Recognizing, researching and combining duplicate patient accounts
Assisting patients with setting up patient portal accounts, troubleshooting, password resets
Demonstrating knowledge and understanding of ICD-10, CPT, LOINC, & HCPCS codes for alignment and updates within the applications
Maintaining system setup by following proper protocols and routine maintenance as defined by the department
Maintaining lines of communication utilizing ZAC and Helpdesk at all times
Updating and completing tasks and projects in a timely manner using Zoho
Answering portal calls and messages, solving basic level helpdesk tickets, and handling unmapped labs
Adhering to internal HIT Communication Policy
Assisting IT staff with Active Directory issues, VPN remote access, and troubleshooting