Health Information Technician II - Records Completion
About The Position
The Health Information Department's Health Information Technician II (HIT II) is responsible for performing specialized health information activities related to the organization, maintenance, privacy, and use of the electronic and paper patient health records. Positions at this level have high customer service, strong analytic, problem-solving skills and are able to interpret and explain CSMC policy and external requirements related to chart documentation, privacy, and release of information: Address customer inquiries for patient information, assists callers with making record requests and general customer service. Educate customers on information confidentiality and privacy regulations. Receive and prioritize customer requests from multiple sources and work them through the appropriate systems to completion within required response time-frames and in accordance with State and Federal requirements and HIPAA regulations. Receives and prioritizes customer requests from multiple sources and works them through the appropriate systems to completion within required response time-frames and in accordance with State and Federal requirements and HIPAA regulations. Analyzes and prepares deficiency reports. Receives requests to research, add providers, and updates or add SER provider demographic information for multiple systems. Resolve Provider identifiers and duplicate provider identification numbers. Assists physicians in system navigation and completing record/document requirements and deficiencies in accordance with regulatory, Joint Commission, Title 22 and organizational requirements. Notifies physicians that are non-compliant and pending suspensions. Responds to internal and external requests for assistance. Monitors daily concurrent compliance with documentation completion timeliness standard(s). Queries and researches within multiple hospital systems to assess compliance with documentation requirements. Monitors completion of work queues to confirm and update status of documentation.
Requirements
- High School diploma or GED required.
- A minimum of 2 years' experience working in Health Information, Medical Records or a related field required.
- Strong medical terminology skills.
- Basic knowledge of ICD-10.
- Attention to detail, advanced decision-making and high analytic skills.
- Demonstrated proficiency with Microsoft Suite (Word, Excel, Outlook, etc.)
- Detailed knowledge of the medical record content and chart organization.
- Detailed knowledge of documentation and privacy regulatory standards, required.
- Strong customer service and communication skills.
- English language proficiency, written and spoken.
- Strong data analysis and research skills for error corrections.
- Knowledge of EMR, EPIC, and hospital computer systems, such as MSOW.
Nice To Haves
- Associate degree or college courses in a related field preferred.
- Registered Health Info Tech (RHIT) credential preferred.
- Bilingual preferred.
Responsibilities
- Address customer inquiries for patient information, assists callers with making record requests and general customer service.
- Educate customers on information confidentiality and privacy regulations.
- Receive and prioritize customer requests from multiple sources and work them through the appropriate systems to completion within required response time-frames and in accordance with State and Federal requirements and HIPAA regulations.
- Analyzes and prepares deficiency reports.
- Receives requests to research, add providers, and updates or add SER provider demographic information for multiple systems.
- Resolve Provider identifiers and duplicate provider identification numbers.
- Assists physicians in system navigation and completing record/document requirements and deficiencies in accordance with regulatory, Joint Commission, Title 22 and organizational requirements.
- Notifies physicians that are non-compliant and pending suspensions.
- Responds to internal and external requests for assistance.
- Monitors daily concurrent compliance with documentation completion timeliness standard(s).
- Queries and researches within multiple hospital systems to assess compliance with documentation requirements.
- Monitors completion of work queues to confirm and update status of documentation.
Benefits
- outstanding employee benefits including health and dental insurance, vacation, and a 403(b)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
