Health Information Specialist

Red Oak Behavioral Health•Akron, OH

23d•Hybrid

About The Position

The Health Information Specialist is responsible for securely processing and maintaining accurate client information and documentation in the Electronic Health Record.

Requirements

Requires high school diploma with at least 2 years of experience
Insurance and/or medical industry background/experience
Experience in patient intake
Proficient use of common office software and solutions
Basic computer knowledge and skills
Passion for working with those living with mental illness and other at- risk populations
Insurance and/or medical industry knowledge
Good computer skills
Customer service orientation
Excellent communication skills
Must be mobile and have ability to get to all levels of the building
Able to work alone or in a team environment
Familiarity with web sites for eligibility (navigation of resource websites)
Ability to multi- task
Organized and flexible
Attention to details
HIPAA compliant
Maintain confidentiality of information
Knowledge of English grammar, punctuation, spelling and basic math.
Advanced clerical office procedures; filing methods; telephone procedures, business telephone etiquette.
Ability to deal tactfully with people; write legibly to record information; prepare correspondence; understand and follow oral and written instructions; verbally communicate information clearly and concisely to others.
Ability to operate office equipment such as personal computer, printer, copier, and fax machine; organize and prioritize work; proofread documents and correspondence; file information alphabetically, numerically, and chronologically.
Ability to work semi-independently.

Nice To Haves

Customer focused background/experience is a plus

Responsibilities

Handle inquiries from various internal and external/community partner resources
Ensure all required forms are properly completed and entered into the Electronic Health Record (EHR) client charts
Verify guardianships
Obtain proper signatures on required documents and forms
Transfer files from open to closed
Assist with committee reviews and agency audits as needed
Assist staff with various support needs
Scan and upload documentation to the EHR
Establish, secure and maintain physical files/electronic documentation as necessary
Assist with Requests for Information (ROIs)
Assist with case record storage, retrieval and purging in accordance with legal requirements and the agency’s policies and procedures
Assist with preparing records and documentation as needs arise
Complete data entry and file/report processing
Perform other functions and duties as required