Health Information Representative

Center for Family Health•Jackson, MI

About The Position

Health Information Representative Jackson, Michigan | Center for Family Health Center for Family Health (CFH) is a Federally Qualified Health Center in Jackson, Michigan, dedicated to Opening the Door to Healthcare for All. We offer a supportive environment where new and existing professionals can grow their skills while making a real difference in the lives of patients and families. Join our compassionate team and start your career with purpose! What You’ll Do: As a Health Information Representative , you’ll play an important role in supporting patient care by managing and protecting health records with accuracy, confidentiality, and attention to detail.

Requirements

A high school diploma or equivalent (previous office or healthcare experience preferred).
Strong organizational skills and the ability to manage a high volume of information accurately.
Excellent communication and customer service skills , with a helpful and professional demeanor.
Comfort working both independently and as part of a team in a fast-paced environment.
Strong computer skills and the ability to learn new systems quickly.
A commitment to confidentiality, integrity, and compliance with HIPAA regulations.

Nice To Haves

Basic knowledge of medical terminology (preferred).

Responsibilities

Process, organize, and distribute patient information from multiple sources, including mail, fax, and internal systems.
Maintain timely and accurate health records through scanning, filing, and documentation management.
Handle patient requests for medical records and assist with authorizations, disclosures, and HIPAA-related inquiries.
Collaborate with providers and departments to complete and track medical forms such as FMLA, disability paperwork, and health appraisals.
Support patients in accessing and navigating the patient portal.
Ensure compliance with all medical, legal, and ethical record-keeping standards.
Participate in closing the loop on referrals and diagnostic orders by maintaining accurate records and communication between departments.