Health Information Management Systems Manager

Marin Community Clinics•Novato, CA

20h•$74,267 - $87,161

About The Position

Marin Community Clinics (MCC), founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. Under the direction of the Director of Patient Engagement Services, the Health Information Management Systems (HIMS) Manager oversees the performance, workflow and quality of the HIMS staff. The HIMS Manager is responsible for the quality, efficiency, training, and overall employee and patient satisfaction. The HIMS Manager will enforce MCC policies, procedures and guidelines as they pertain to the staff and workflow in the Central HIMS and Clinic HIMS locations.

Requirements

High School Deiploma or Equvalent (GED) required.
Minimum of 5 years’ experience in Medical Records/Clinical environment.
One-two years of supervisory experience.
Ability to use Microsoft Office.
Must be able to effectively use a computer.
Must be able to effectively communicate in English both verbally and in writing.
Excellent teamwork and customer service skills.
Must have high attention to detail and the ability to identify errors and correct them.
High level of initiative and ability to follow through on assignments.
Ability to recognize problems and seek help when necessary.
Ability to organize and prioritize duties, projects, assignments and deadlines as required.
Must be able to work well independently and/or in groups.
Must have reliable transportation.
Fulfill immunization and fit for duty regulatory requirements.
Prolonged periods of sitting at a desk and working on a computer.
Use of mouse, keyboard and headset.
Moderate to loud noise and intermittent interruptions.
Must be able to lift up to 15 pounds at times.

Nice To Haves

College degree preferred.
Health Information Management Certificate strongly preferred
Experience with EPIC Electronic Health Records preferred.

Responsibilities

Monitors all aspects of job-related responsibilities and workflow by continuously assessing performance and competency of staff by ensuring completion of individual HIMS Technicians tasks.
Coordinates meetings, schedules ongoing training and compliance in conjunction with the Support Services Director.
Builds a collaborative relationship with Clinic Operations Teams.
Liaises between MCC and Smartfiler and OnBase management team.
Communicates effectively with staff at all times by keeping staff informed of changes affecting department to ensure department efficiency.
Responsible for staff conflict resolution, disciplinary actions as agreed with Human Resources (HR) Department.
Trains new and existing HIMS staff on policies, procedures and operational workflows.
Reviews and revises the HIMS Manual / policies and procedures in conjunction with Privacy Officer.
Reports on staff and clinic wide production in relation to HIMS.
Provides input in the development and maintenance of the Electronic Health Record (EHR) and EDR systems in regards to HIMS activity.
Performs quality control inspections regularly to ensure image quality and correct indexing location.
Ensures that medical records release requests are performed in a timely manner.
Ensures that paper and electronic faxes to be filtered and distributed or scanned as necessary.
Closes electronic orders and update Health Maintenance protocols based on documentation received within the clinic.
Re-files and/or rescan documents as requested per the clinical and business staff.
Protects the security of medical records to ensure that confidentiality is maintained.
Ensures Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures.
Maintains appropriate staff levels and participating in recruitment. This includes working collaboratively with HR Recruiters and may involve dispositioning candidates utilizing our electronic platform ATS (ICIMS), interviewing and checking references.
Onboards, trains and supports continued development of staff.
Manage semployee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
Completes time and attendance requirements for team, approving timesheets, time off requests, and ensure accurate and timely completion for payroll.
Ensures a safe, secure and ethical work environment by upholding MCC’s policies and procedures.
Other duties as assigned by Manager.