Health Information Management Associate

UnitedHealth Group • Ellsworth, ME

96d • $16 - $27 • Onsite

About The Position

The Health Information Management (HIM) Associate is responsible for timely and efficient processing of patient/health information including, but not limited to, customer service, chart prepping, scanning, indexing, deficiency analysis, vital statistics, retrieving/filing/posting/processing of reports and records, chart location and pick-up from nursing units, and assisting physicians with patient record completion. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience analyzing and solving customer problems
• Proficiency with Microsoft Word and Microsoft Excel (ability to create, edit, save and send documents and spreadsheets)
• Ability to work onsite at Northern Light Maine Coast Hospital, 50 Union St, Ellsworth, ME 04605
• Ability to work Monday- Friday, 08:00AM - 05:00PM
• Full Flu vaccination are an essential job function of this role

Nice To Haves

• 1+ years of healthcare customer service experience
• Clerical or administrative support background
• Experience working with Medicare and/or Medicaid Services
• Call center experience
• Experience working in a metric-driven work environment
• Knowledge of ICD-9 and CPT codes

Responsibilities

• Completes scanning, deficiency analysis, vital statistics, and release of information functions adhering to HIPAA, State & Federal statutes on release of information, and Joint Commission/CMS requirements for chart completion
• Safeguard patient's protected health information at all times
• Must be able to go to the nursing units to pick up charts
• Pack charts in boxes or bags for scanning
• Analyze charts to ensure documentation completion and assign missing items to practitioners according to hospital policies and procedures
• Complete weekly reporting of deficiencies according to hospital policies and procedures
• Complete monthly Audit on hospital charts on the nursing units to ensure documentation completion according to hospital policies/procedures, and Regulatory bodies standards (Joint Commission, CMS, HFAP)
• Answer incoming calls for the Release of Information call center
• Abstract required information in the Cerner and the ROI application
• Maintain established quality & productivity benchmarks
• Log requests pertaining to continuing care and patient/authorized representative requests
• Maintains and exhibits current knowledge of profession and completes required continuing education
• Maintain established quality & productivity benchmarks
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED