Health Information /Customer Service Specialist

General Dynamics•Silver Spring, MD

42d•$19 - $24•Remote

About The Position

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Customer Service Specialist joining our team to support the VAERS program (Vaccine Adverse Event Reporting System) VAERS is a national early warning system to detect possible safety problems in U.S.-licensed vaccines. This is a home based position; strong preference to candidates in the MD/DC area; qualified candidates in other locations will be considered.

Requirements

HS Diploma Required
Excellent communication and organizational skills.
Case management or health office related experience
Customer service experience
Detailed oriented
Ability to work independently and as part of a team
Ability to adhere to deadlines
Comfortable using computer technology: Proficient in Word; Experience working in Excel
3 + years of related experience

Nice To Haves

Call Center experience a plus
Medical Records management
Case management
Associates degree and/or college coursework a plus.
Strong multitasking abilities preferred

Responsibilities

Support clinical follow up activities by requesting missing case information (information, medical records) via phone, fax, mail, and/or email
Answer inbound calls and emails addressing requests for general information and material requests. Process materials requests as needed (fax, email, mail)
Document status of activities on the system received for accuracy and completeness
Collaborate with other staff working on the case to ensure accuracy and completeness.
Complete tasks per designated deadlines
Available to work afternoon-night hours

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
Paid leave and paid holidays are prorated based on the employee's date of hire.
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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