Health Information Coordinator / Scheduler

St. Croix Hospice • Monticello, MN

121d • $22 - $28

About The Position

The HIM / Scheduler has primary responsibility and accountability for scheduling of all disciplines on the electronic software system, maintaining accurate patient records for billing purposes, supply inventory, oversight of the site's HIPAA compliance, and other related clerical duties, and backup telephone responsibilities.

Requirements

• High school graduate or equivalent.
• Two (2) years data entry experience.
• Previous billing and computer experience, preferably in hospice or similar operation.
• Previous health care related billing experience.

Nice To Haves

• Excellent computer and data entry skills.
• Strong verbal and written communication skills.
• Strong commitment to customer service.
• Proficient in the English language.

Responsibilities

• Completes requested schedule task in HCHB according to St Croix Hospice scheduling guidelines and caregiver optimization standards.
• Has the responsibility for scheduling all field staff and communicating with staff, patients, and physicians to maintain proper care coordination and continuity of care.
• Completes requested schedules for all add-ons and applicable orders.
• Schedules discharge visits / OASIS collection, or recert visit following care conference when task appears on screen.
• Reschedules declined or missed visits if appropriate.
• Processes reassigned and rescheduled visits.
• Ensures supervisory visits are scheduled according to St Croix Hospice protocol.
• Manages schedules for all patients and edits schedule for staff absence, ensuring patients are informed and reassigned timely.
• Communicates all schedule changes to the Clinical Supervisor and staff member affected by the change.
• Works on scheduling by geographic areas and utilizes maps to ensure field staff are in close proximity to patients.
• Addresses missed visits, especially therapy visits, and reschedules whenever possible.
• Maintains on call notebook according to on call procedure.
• Maintains the client hospitalization log, including entering coordination notes three times weekly in HCHB.
• Runs all scheduling reports.
• Prepares monthly and weekly schedules and performs initial review for productivity/geographic issues.
• Assists with internal transfer of patient between branch offices.
• Files all elements of patient records on a daily basis.
• Date stamps all clinical notes on a daily basis.
• Receives and routes daily incoming mail.
• Prepares daily outgoing mail.
• Maintains current log of interim orders and plans of care to comply with state and federal regulations.
• Responsible for managing and enforcing information security directive mandated by HIPAA.
• Performs ongoing information risk assessments and audits to ensure information systems are adequately protected.
• Leads information security awareness and training initiatives as directed by the Director of Information Services.
• Maintains adequate inventory of medical supplies/items needed for patient care.
• Answers telephone lines promptly and efficiently.
• Processes travel and expense vouchers for the organization.
• Processes new patient referral information into the computer system on a timely basis.
• Tracks verification for all skilled services.
• Coordinates and verifies clinical documentation for input.
• Handles special projects and other related duties as assigned by Director of Patient Services.
• Prints out various reports for the management staff.
• Maintains and tracks orders to ensure timely return or follow up on orders.
• Prepares the Agenda for IDG and sets up IDG conference room prior to IDG.

Benefits

• Two medical plan choices.
• Dental, vision and life insurance benefits.
• Customized Mental Health Support Program.
• Employee Assistance Program.
• Paid time off and paid holidays.
• 401k Retirement Plan with up to 4% employer matching.
• Flexible Spending Account (FSA).
• Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED