Health Informatics Solution Coordinator

Telligen • Washington, DC

6d

About The Position

The Health Informatics (HI) Solution Coordinator at Telligen is a specialized technical support role focused on managing and supporting the Qualitrac application for various Medicaid and Commercial contracts. As a Qualitrac platform subject matter expert, responsibilities include providing operational support, maintaining documentation and user guides, conducting product validation, and developing process materials. Success in this desk-based position requires proficiency in Microsoft Office, strong problem-solving capabilities, and exceptional customer service skills, with prior Qualitrac experience being highly valuable. The role demands meticulous attention to detail, excellent communication abilities, and proven capability to manage multiple priorities while thriving in a collaborative team environment.

Requirements

• Four-year degree in business, healthcare, or IT
• 1-3 years of relevant experience, or comparable work experience in application support and troubleshooting
• Proven ability to excel in a fast-paced environment while managing concurrent priorities and meeting critical deadlines
• Strong collaborative mindset with demonstrated success in cross-functional team environments
• Exceptional analytical and problem-solving capabilities with a solutions-oriented approach
• Track record of identifying and implementing process improvements through systematic analysis
• Advanced proficiency in enterprise software systems and technical troubleshooting
• Strong organizational and time management abilities
• Excellent interpersonal skills with emphasis on team collaboration
• Demonstrated capacity for complex problem resolution and strategic thinking
• Working knowledge of Qualitrac systems preferred OR candidate must possess strong technical competencies and demonstrate ability to quickly master industry-specific software applications.

Responsibilities

• Serve as subject matter information resource to internal and external customers. Utilize knowledge to research and resolve issues in a timely manner and to the customer’s satisfaction.
• Create and update multiple formats of documentation, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards).
• Provide product level validation to identify issues and recommend changes if needed.
• Provide input based on subject, program and product knowledge to the business and functional requirements for software products and services, including enhancements. Complete tickets and deliverables on time.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees