HEALTH INFO MGT TECH 2 - PORTAL Full Time Days

East Tennessee Children's Hospital•Knoxville, TN

11d

About The Position

BASIC PURPOSE OF THE JOB Grants Patient Portal access to patients and/or their proxies. Provides tier 1 and 2 support for all portal users. Responsible for validating a requestor’s right to access the patient portal prior to granting the access. REPORTS TO Health Information Manager JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: High School Diploma/GED Degree: General License/Certification Required: None Minimum Work Experience: 2-3 years working with Health Information Management preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Proficient in the use of computers with knowledge of Microsoft Word and Outlook Ability to maneuver through several computer programs Ability to prioritize work. Knowledge of medical terminology Strong organizational and time management skills. Excellent interpersonal and customer service skills. Ability to interact with persons of varying backgrounds and education levels. DUTIES AND RESPONSIBILITIES Correctly determines, documents and validates patient/proxy eligible for access to Patient Portal within 72 hours. Ensures the person requesting access to the patient portal has a right to access the portal. Responsible for accurately logging users’ access in the Master Patient Index. Solicits portal access when able, seeks additional patient/proxy information when needed to facilitate enrollment. Reviews the status of Patient Portal access throughout the day as notification emails arrive indicating patients have been added to DCS custody. Reviews “Bad Email Addresses” report throughout the day and verifies or contacts appropriate individual for correct address. Resends access information as needed. Responds appropriately and timely to emails sent from hospital website regarding Patient Portal. Compiles and works the Inpatient Discharge, Outpatient, ED and Clinic reports daily to identify patients/proxies eligible for Patient Portal access and provides them with email link. Serve as backup to ROI front desk. Assists other departments in a courteous and professional manner. Assists co-workers as needed in a courteous and professional manner. Utilizes hospital resources and time respectfully and accountably. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday. At East Tennessee Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time. Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible. Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission. Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths. Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

Requirements

Minimum Education: High School Diploma/GED Degree: General
License/Certification Required: None
Minimum Work Experience: 2-3 years working with Health Information Management preferred
Proficient in the use of computers with knowledge of Microsoft Word and Outlook
Ability to maneuver through several computer programs
Ability to prioritize work.
Knowledge of medical terminology
Strong organizational and time management skills.
Excellent interpersonal and customer service skills.
Ability to interact with persons of varying backgrounds and education levels.

Responsibilities

Correctly determines, documents and validates patient/proxy eligible for access to Patient Portal within 72 hours.
Ensures the person requesting access to the patient portal has a right to access the portal.
Responsible for accurately logging users’ access in the Master Patient Index.
Solicits portal access when able, seeks additional patient/proxy information when needed to facilitate enrollment.
Reviews the status of Patient Portal access throughout the day as notification emails arrive indicating patients have been added to DCS custody.
Reviews “Bad Email Addresses” report throughout the day and verifies or contacts appropriate individual for correct address.
Resends access information as needed.
Responds appropriately and timely to emails sent from hospital website regarding Patient Portal.
Compiles and works the Inpatient Discharge, Outpatient, ED and Clinic reports daily to identify patients/proxies eligible for Patient Portal access and provides them with email link.
Serve as backup to ROI front desk.
Assists other departments in a courteous and professional manner.
Assists co-workers as needed in a courteous and professional manner.
Utilizes hospital resources and time respectfully and accountably.