Health Homes Plus Case Manager (On Call)

Project Hospitality•New York, NY

7d•$37 - $37

About The Position

The Health Home Plus (HH+) Care Manager is expected to provide intensive case management services to adults with Serious Mental Illness (SMI) enrolled in the HH+ program.

Requirements

Master’s degree in an applicable field and 1 year of experience; OR Bachelor’s degree in an applicable field and 2 years of experience; OR CASAC and 2 years of Experience; OR Bachelor’s degree or higher in ANY field with either: 3 years of Experience or 2 years of experience as a Health Home care manager serving the SMI or SED population
Ability to work in a fast-paced environment
Prior experience working with at-risk populations needed
Strong written and communication skills are required
Time management is essential with an ability to handle competing priorities in a timely fashion
Must have the ability to work with Microsoft Office; Word, Excel etc. and utilize web-based reporting platforms
Physical ability to perform the essential job functions are needed

Responsibilities

maintain a caseload of up to 20 clients, conducting assessments, developing care plans, providing service referral/navigation and crisis intervention
Recommend and implement strategies to persuade members to fully participate in the program
Accurately document services and outcomes to ensure compliance with billing and quality standards
Deliver a minimum of 4 HH+ core services monthly—2 must be face-to-face
Adhere to organizational protocols and contractual obligations from CBC, OMH and DOH under the HH+ program model
Attend regular internal team meetings to review caseload progress and goal attainment
Provide coordination with behavioral health or medical providers, facility or family members and/or community agencies regarding treatment and/or care plan issues
Monitor client’s progress toward their care plan goals via telephone and/or in-person visits, and document via care plan outcomes and detailed progress notes
Work with clients to break through barriers to member goals and to assist clients in advocating for themselves and move toward self-sufficiency
Follow-up with clients for a period of time after successful completion of their primary goals to assure member stability