Health Guide

Sanford Health • Bismarck, ND

69d • $19 - $30

About The Position

Provides high touch, customer centered support in navigating the health care system and community resources for patients with complex healthcare needs. The Health Guide possesses a passion for health, wellness, and patient advocacy, as well as acts as a liaison between patients, the health care system, and community. Establishes trust and provides support to patients through their health care journey by outreach, advocacy, support, and education to develop self-management skills. Supports a proactive, multidisciplinary team approach directed toward prevention, education and health promotion. Documents sessions and progress via appropriate avenues. Collaborates with providers and other resources when necessary to arrange further care. Consults with other members of the healthcare team to solve problems and seek advice. Maintains patient privacy and confidential patient information. Participates in outreach/follow-up phone calls and visits. Shares questions and concerns with appropriate resources. Assists in the development of criteria to measure outcomes. Assists in the analysis of data for quality improvement, interprets results, identifies limitations and barriers and recommends alternatives. Possesses a strong allegiance to Sanford Health and its guiding values, self-motivation, resiliency, ability to build trusting relationships, community service experience, and strong technology savviness.

Requirements

• Bachelor's Degree required, preferably in a healthcare related field.
• In lieu of education, leadership may consider 4 years of applicable experience.
• Experience in navigating a complex health care system (e.g., ambulatory, inpatient, etc.) as well as outside community resources.
• Establishing relationships with key professionals in all areas.
• Valid Driver's License required. Must maintain a good driving record.
• Basic Life Support (BLS) may also be required based on facility needs.

Responsibilities

• Provides high touch, customer centered support in navigating the health care system and community resources for patients with complex healthcare needs.
• Acts as a liaison between patients, the health care system, and community.
• Establishes trust and provides support to patients through their health care journey.
• Conducts outreach, advocacy, support, and education to develop self-management skills.
• Supports a proactive, multidisciplinary team approach directed toward prevention, education and health promotion.
• Documents sessions and progress via appropriate avenues.
• Collaborates with providers and other resources to arrange further care.
• Consults with other members of the healthcare team to solve problems and seek advice.
• Maintains patient privacy and confidential patient information.
• Participates in outreach/follow-up phone calls and visits.
• Shares questions and concerns with appropriate resources.
• Assists in the development of criteria to measure outcomes.
• Assists in the analysis of data for quality improvement, interprets results, identifies limitations and barriers and recommends alternatives.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees