Health Guide

External Brand•Austin, TX

About The Position

Under close supervision of leadership, supports Healthy Lifestyle team by assisting with direct patient care duties and customer service. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Requirements

High school diploma or equivalent.
Experience working with patients or clients in the wellness or healthcare environment
Knowledge of medical terminology.
Excellent organizational skills.
Excellent phone listening skills.
Ability to multi-task in a fast-paced environment and manage competing priorities.
Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent interpersonal and problem solving skills.
Ability to work in a team environment.
Excellent computer and keyboarding skills, including familiarity with Windows and electronic medical record software, preferably EPIC.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to align own actions with those of other team members committed to common goals.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Medical Assistant certification preferred.
Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card.

Nice To Haves

Bachelors degree in related field of nutrition, exercise physiology or kinesiology.
Graduate from accredited Medical Assistant Program or military Medical Assistant program with relevant patient healthcare experience.
Experience with Ideal Protein.
Bilingual in English and Spanish.

Responsibilities

Meets patients for intake information session
Takes and documents vital signs.
Meets with patients weekly to go over goals and meal planning and meal replacement products.
Assist with product sales for medically supervised meal replacement program.
Assists patient with meal replacement ordering.
Helps patients reaffirm their decision to maintain a healthy lifestyle through the use of effective coaching and motivation.
Provides input and feedback as a member of the weight loss and weight management program.
Collaborates with Healthy Lifestyle team for the overall good of the patient.
Leads group presentations.
Responsible for reviewing EPIC triage call in basket for any callbacks.
Ensures food replacement products are properly stocked and supplies are current and within expiration dates.
Follows directions given by Healthy Lifestyle team dietitians and physicians.
Follows Ideal Protein and Optifast protocols.
Provides patients with educational materials as directed.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on CMSweb.
Works holiday shift(s) as required by Company policy.
Performs other duties within the scope of the unlicensed personnel as assigned.