About the position
The Program Manager II - Health Equity Operations supports strategic efforts to embed health equity across Samaritan Health Plans' (SHP) operations, with a focus on member engagement, outreach, communications, and regulatory compliance. This position reports directly to the Associate Vice President of Health Equity and Member Advocacy and plays a key role in advancing SHP's commitment to equitable, person-centered care. Working in close collaboration with the SHP Member Advocacy Liaison, the Social Determinants of Health Department, and the Government Programs Department, this role ensures that SHP's member-facing strategies and communications reflect accessibility, inclusion, and alignment with the IHN-CCO Health Equity Plan and other regulatory requirements.
Responsibilities
- Leads operational components of health equity initiatives in coordination with internal teams and strategic partners, ensuring projects are implemented effectively and aligned with SHP's equity goals.
- Develops, reviews, and maintains member-facing materials, including handbooks, notices, letters, web content, and member portal materials.
- Ensures content meets 508 accessibility standards, health literacy guidelines, translation requirements, and culturally responsive communication practices.
- Conducts periodic audits of member materials to assess accessibility, regulatory compliance, and alignment with health equity principles.
- Leads improvement efforts based on findings.
- Collaborates closely with the SHP Member Advocacy Liaison to integrate member voice and lived experience into communication strategies and equity initiatives.
- Partners with the Social Determinants of Health and Government Programs departments to support equity-aligned operational improvements and ensure consistency across member-facing and regulatory efforts.
- Supports the Delivery System Transformation (DST) Committee, including coordination, member engagement, and integration of health equity into committee processes and communications.
- Supports the DST Community Grant process, contributing to equitable implementation, community outreach, reporting, and alignment with the IHN-CCO Health Equity Plan.
- Participates in community engagement and outreach efforts, including events and initiatives that uplift underrepresented and priority populations.
- Monitors key performance indicators and analyzes data to evaluate the effectiveness of equity and engagement strategies.
- Prepares reports for leadership and regulatory partners.
- Maintains and updates policies, procedures, and documentation related to equity operations, communications, and member engagement.
- Supports internal training and technical assistance.
- Provides both strategic and operational oversight, managing complex tasks and escalating issues as appropriate to ensure initiatives stay on track and in alignment with broader organizational goals.
Requirements
- Bachelor's Degree in a related field or equivalent experience required.
- Three (3) years directly related experience in a managed care/health plan/health insurance setting required.
- Leadership experience required.
- Experience in management principles, practices, policies, procedures and regulations as they relate to assigned program(s) required.
- Experience and/or training in computer applications, including word processing and spreadsheet software, required.
