HEALTH EDUCATOR - 64082787

State of Florida

19h • Onsite

About The Position

This is a Health Educator position working for a large caseload of Special Supplemental Nutrition Program for Women, Infants and Children (WIC) at the Greenacres location. Work is performed under the supervision of the Administrative Assistant II - SES. This position must be able to work in a multi-cultural, fast-paced environment. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions. Complies with the mandatory requirements in Section 215.422 F.S. and Chapter 3A-24 Florida Administrative Code regarding prompt payment process of special formula. This position is designated as a sensitive position and is required to maintain confidential information in accordance with Florida Department of Health (FDOH) Palm Beach County Health Department (CHO) Information Security Policy, Protocols and Procedures. Confidential information data sets include Social Security, WIG and Administrative. This position may view, update or release confidential information. This position has access to Health Management System (HMS) for Employee Activity Reports (EARs); WIC FL WISE System; Florida Medicaid Management Information System (FMMIS); Florida Shots and Q-Flow.

Requirements

• Skill in the use of Microsoft Windows based computer software programs, internet and email
• Ability to provide high-level customer service to internal and external customers.
• Ability to deal effectively with a high volume of personal contacts.
• Ability to communicate verbally in a comprehensible, focused and appropriate manner.
• Ability to accurately complete standard mathematical calculations.
• Ability to interact with co-workers, supervisors or others to establish and maintain effective working relationships.
• Ability to prioritize and organize work and control use of time.
• Ability to collect, record and analyze data.
• Knowledge of and ability to apply information security requirements.
• Ability to follow verbal and written directions.
• Ability to provide culturally appropriate services to a diverse population.
• Ability to use the WIC FL WiSE System.
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.
• This position requires constant contact with the public in a high volume of telephone calls
• This position works primarily in an office setting and most of the working period is spent in a seated position.
• Tasks may involve extended periods of time at a keyboard, workstation, and/or telephone.
• This position requires substantial repetitive movement of the wrists, hands or fingers for sustained periods of time.
• Ability to learn and communicate effectively, orally and in writing, in English.

Responsibilities

• Answers phone and appropriately handles all calls according to FDOH CHO policies and procedures.
• Responds to questions and requests for information about the WIC program from prospective clients, community partners and the general public.
• Explains WIC program eligibility, application and appointment procedures including but not limited to eligibility criteria and documents to bring for each appointment.
• Schedules appointments for certification, re-certification, second nutrition education contacts and other program services in the WIC FL WiSE system appointment module according to OMS 150-24 (WIC Manual) for all WIC sites.
• Identifies first trimester pregnant applicants and assures a certification appointment is given within the required timeframe.
• Provides referral to other Florida Health Palm Beach County services, resources and other community agencies and programs.
• Retrieve voice mail messages and returns calls in a timely manner.
• Responds to requests related to out of state and WIC Overseas transfers.
• Provides requesting agency with needed client information following established information security procedures.
• Contacts potential and current clients who missed their appointments.
• Schedules and reschedules appointments assuring the correct type of appointment is given.
• Monitors next available appointment dates for all sites, notifies supervisor when additional appointments need to be added to the template.
• Collects relevant data to allow templates to be adjusted to accommodate participation increases.
• Provides federally mandated second nutrition education for low-risk WIC participants on basic nutrition and breastfeeding support, following established protocols and WIC Program procedures and guidelines as stated in the WIC Manual (OHM 150-24 ).
• Notifies clients of expiring certification.
• Participates in monitoring appointment center quality assurance standards, processes and productivity.
• Engages in process improvement activities related to the appointment process and other related processes and indicators, such as first trimester entry into WIC, processing standards and second nutrition education contacts.
• Participates in program and work unit staff meetings, in-service training and other staff development activities.
• Completes mandatory FDOH CHO and WIC training within required timeframes.
• Completes travel vouchers following established guidelines and deadlines.
• Maintains daily logs.
• Performs other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed