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The Health Concierge at CVS Health serves as the primary point of contact for Aetna members, providing personalized service and support based on a comprehensive understanding of their health needs and benefits. This role involves engaging with members through various communication channels to address inquiries, resolve issues, and educate them about their health plans and available resources. The Health Concierge aims to create a trusting relationship with members, ensuring they feel supported and informed throughout their healthcare journey.