Health Coach

Active Wellness•Foothill Ranch, CA

46d•$25 - $45

About The Position

The Health Coach is responsible for carrying out Active Wellness's commitment to serve members with full commitment and attention as healers, and to deliver on Active Wellness's commitment to build healthy communities through our core values of authenticity, teamwork, innovation, versatility, and excellence. The Health Coach will work with a team, including medical providers, to plan the best course of action to help patients achieve their health goals. The Health Coach will be one of the first points of contact when patients are referred from physicians into the Activate Program and will continue to be the primary point of contact for members throughout their experience in the Activate Program. The Health Coach will work individually with members to support them in developing a plan to improve their health based on the prescription for exercise, nutrition, wellness education, and technology that the physician has prescribed. As part of this process, the Health Coach will help onboard members to exercise equipment available in the Activate program, and technologies like Welld that are available to assist the member in meeting health goals by tracking their progress and results. The Health Coach will provide on-going support, guidance, and outreach to patients in the Activate Program and continue to communicate progress back to the allied health care team through established communication platforms and team meetings.

Requirements

Degree in Health Promotion, Nutrition, Exercise Science or similar field education preferred
Wellness/Health Promotion Certifications, ACE Health Coach, Wellcoaches, or other health coach certification
2-3 years of experience delivering nutrition, fitness, and/or coaching programs to both individuals and groups in health and fitness settings
Experience working collaboratively with other allied health care to support individual patient goals and outcomes
Working knowledge of health, nutrition, fitness, personal development, and how to facilitate habit change
Knowledge of health-related diseases and illnesses, and the typical medical treatments used to address them
Experience with utilizing technology to support program tracking and participant engagement
Demonstrated ability to provide expert customer service across all contact channels (e.g., chat, phone, email)
Passion for helping others improve their health and wellness
Must be detail oriented, organized and highly responsive with a commitment to customer service
Strong verbal communication skills
Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
AED/CPR/First Aid Certified
Proof of citizenship or legal status
Ability to stand for several hours in a same shift, physical agility, ability to lift 25lbs
Ability to take the responsibility for the health and safety of others
Must follow OSHA and Active Wellness safety standards

Responsibilities

The Health Coach services as the primary point of contact for sharing member information and progress with physicians and other medical staff.
Facilitate sessions with clients in person, via phone, and through email
Help patients, members and prospects onboard applicable health technology (both software and hardware)
Identify behavior and habit changes to help patients transform their lives
Provide motivation, guidance, support, and encouragement
Work one-on-one with clients to establish a personalized wellness plan to improve health metrics
Identify short-term and long-term exercise, nutrition, and weight management goals
Assist clients in making behavior changes and providing on-going follow up
Track improvements in health behaviors and biometric measurements using provided technology platforms
Facilitate educational workshops, presentations, screenings, events, health campaigns, etc.
Comfortable presenting in front of groups of people
Able to motivate individuals toward making health improvements
Evaluate new or existing programs and make specific recommendations for the most effective programs based on the specific needs, interests, and demographics of the member
Maintain communication and relationships with leaders and other health care providers in the community
Adhere to all Active Wellness and client policies and procedure
Attends applicable staff meetings and training
General technical support for specific digital health technology used by the facility
Administer emergency care to members and guests in need of assistance
Work as a TEAM with all other departments
Other duties and responsibilities as assigned by supervisor
Must display superior customer service and communication skills and always maintain professional interactions with customers and associates
Become an expert in wearable products, features and capabilities
Efficiently answer and solve customer technical inquiries regarding product and service disruptions and troubleshoot issues via telephone, email and chat
Identify, diagnose and report product defects utilizing internal tools
Remain current on changes in policies, procedures and product offerings
Be knowledgeable about all programs and activities offered by Active Wellness
Promote club services and activities
Assist with keeping the club well stocked and clean
Attend Active Wellness site meetings and trainings
Handle injury and illness and security incident reporting