Health Coach (Hybrid Remote)

Ryse Health•Baltimore, MD

23d•Hybrid

About The Position

Ryse Health is on a mission to create a world that is free of the burden of chronic disease. In order to do that, we have designed an innovative health care model for families and individuals living with type 2 diabetes. This model combines best-in-class therapies and technology with day-to-day support, coaching, and analytics to help patients to achieve extraordinary outcomes. We’re hiring an experienced Medical Assistant—referred to as a Health Coach at Ryse—to support both new and existing patients at our Bethesda, Baltimore, and nearby clinics. As a key member of our care team, you’ll be the first point of contact for patients and play an important role in building trusted, professional relationships with them, their families, and the broader Ryse Health team.

Requirements

1+ years of experience in a clinical setting
Self-motivated and adaptable to changing processes
Ability to balance multiple competing priorities, and keeping track of the little details
Passion for the impact of your work on the broader world, and excitement to help reduce the burden of chronic disease
Full COVID-19 and flu vaccination is required.

Nice To Haves

Motivational interviewing training a plus
Phlebotomy or Medical Assistant certification and experience a plus

Responsibilities

Empower patients to reach their goals by using motivational interviewing techniques
Train patients on continuous glucose monitor (CGM) setup and start
Utilize CGM data to motivate, educate and empower patients to support their success
Collaborate with the Ryse Health team on care planning and support patients in the successful implementation of care plans
Communicate with patients through video calls, in person meetings, telephone and messaging
Complete initial patient intake during clinical visits including overview of Ryse clinical model, vital signs, and medical history
Complete retinal scan with patients
Submit records requests for new and existing patients
Review records and update charts as appropriate
Prior authorization submissions
Assist patients with filing medications and medication coverage
Patient assistance application submissions
Other duties as assigned